Retail Store Associate

Goodwill Industries of Middle Tennessee, Inc.; Jackson (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Store Associate to join their team in Jackson. In this dynamic role, you will deliver exceptional customer service while managing daily store operations and preparing donated items for sale. You will thrive in a supportive environment that values teamwork, respect, and empowerment. This position is perfect for individuals looking to make a positive impact in their community while developing valuable skills in retail and customer service. If you are enthusiastic and ready to contribute to a mission-driven organization, this opportunity is for you!

Qualifications

• Ability to communicate effectively with customers and team members.
• Strong attention to detail and basic math skills required.

Responsibilities

• Provide excellent customer service and assist in daily store operations.
• Prepare donated items for retail sale and maintain store cleanliness.

Skills

Customer Service

Communication Skills

Problem-solving

Basic Math Skills

Attention to Detail

Basic Computer Skills

Education

No High School Diploma or GED

Tools

Cash Register

Forklift

Job description

Job Location

Jackson

Job Summary:

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Our Retail Store Associates properly prepare donated items for retail sale. They thrive knowing that serving customers and donors is a priority.

The Retail Store Associate will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

Cashier

• Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests.
• Performs register tasks including verifying funds, accurately counting down register, maintains cleanliness and stocking register areas.
• Follows proper phone etiquette and uses paging system.
• Follows all GIMT loss prevention procedures.
• Maintains all floor visual presentations, i.e. houseware end caps, H-rack displays, shoe racks.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including store, processing area, donation center, restrooms and dressing rooms).
• Ensures the proper rotation of all store merchandise.
• Follows retail dress code policy.
• Able to perform opening and closing procedures per retail policy.
• Perform other duties as assigned by management.

Production

• Responsible for pricing donated product to meet production standards and goals for store sales.
• Responsible for selecting quality donated product within Goodwill stores to meet goals for E-Commerce.
• Promotes and adheres to GIMT’ mission and values.
• Keeps store stocked in accordance with production goals by transferring saleable items to sales floor.
• Prepares products for shipping in accordance with the standard operating procedure.

All Areas

• Readily available to customers and exhibiting a high level of customer service.
• Be at designated work area ready to work by the scheduled time.
• Accurately and efficiently follow GIMT merchandising standards, i.e.: product placement and stock rotation.
• Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
• Helps contribute to a safe, welcoming environment for employees and customers.
• Wears personal protective gear.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms. Will use typical janitorial mechanical equipment, i.e. floor scrubber).
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Perform other duties as assigned by management.

Minimum Qualifications

Required Skills:

Education

• No High School Diploma or GED required.

Experience

• No previous experience required.

Knowledge and Skills

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Able to problem-solve, prioritize and be able to multi-task.
• Excellent decision-making skills.
• Strong attention to details.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to operate cash register.
• Basic computer skills (Basic Excel and E-mail).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in retail, customer service or production is preferred.

Physical and Work Condition Requirements

• Must be able to stand, bend and reach for the duration of your shift.
• Must be able to lift, push and pull a minimum of 50 pounds.
• Material Handler must be able to drive forklift.
• Donation Attendants must be able to lift, push and pull a minimum of 50 pounds.