Retail Store Assistant Manager

Socket.dev; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Pearlman Group in Nashville, TN seeks a Retail Store Assistant Manager to oversee daily operations, supervise staff, and drive sales in an industrial supply retail setting.

You will ensure accurate order processing, OTIF compliance, inventory integrity, and a high-standard customer experience while coordinating with the Branch Manager and sales teams.

Qualifications

• Five years of experience in retail, industrial supply, distribution, or related industry.
• Strong communication skills and ability to relate to all levels of staff.

Responsibilities

• Audit outbound orders for accuracy prior to shipping.
• Ensure OTIF service levels are met for the branch location.
• Maintain accurate retail store inventory through regular cycle counts and full inventories.
• Meet or exceed monthly walk-in revenue targets.
• Collaborate with the Branch Manager and outside sales team to improve customer satisfaction through product knowledge.

Skills

Verbal communication

Relationship building

Team supervision

Customer service

Tools

Inventory management systems

Cycle counting software

Job description

Company Statement:

Headquartered in Suwanee, GA, Pearlman Group, is a multi-channel developer and distributor of specialty supplies, tools, and equipment used in the fabrication, maintenance, cleaning, and restoration of surfaces for residential, commercial, and industrial end-markets. The Company’s products include an extensive offering of proprietary, exclusive, and nationally branded products with over 18,000 SKUs across multiple price points and applications.

Job Purpose / Summary:

The Retail Store Assistant Manager will assist in overseeing, managing, and coordinating the day-to-day operations within a best-in-class industrial supply retail store. Reporting to the Store Manager, they will proactively assist in the operation of the retail branch with product sales to exertional customers, product and customer demo/training, supervision of retail branch staff where needed, receiving/shipping/storage of in-store merchandise, and the cleanliness and upkeep of the retail branch location.

Essential Duties & Responsibilities:

The Retail Store Assistant Manager will be responsible for the following, but not limited to:

• Safety
  • Assist Branch Manager in monitoring and enforcing daily security and safety protocols.
  • Daily safety walks with Branch Manager to address any safety concerns.
  • Manage Material Handling Inspection Sheet compliance.
• Accuracy
  • Audit outbound orders for accuracy prior to shipping.
  • Audit orders for ship-to location accuracy.
  • On-Time-In-Full - Ensure all OTIF service levels are met for the Branch Location.
  • Bin level inventory - Ensure systematic Bin Moves match Physical Bin Moves within the Branch Location.
  • Inventory Accuracy - Ensure daily cycle count compliance is met and maintain accurate retail store inventory through regular cycle counts and complete inventory counts.
• Productivity
  • Walk-In Revenue - Meet or exceed monthly revenue targets.
  • Operational Excellence - Correctly receive, put away, pick, pack, and ship product.
  • Help ensure the Branch Location is clean, well-organized, and creates a best-in-class customer experience.
• Collaborate with the Branch Manager and outside sales team, using previous industry knowledge to improve the retail sales experience and overall customer satisfaction through strong product and industry knowledge.
• Perform other duties as assigned.

Qualifications & Education Requirements:

To perform the job successfully, an individual must have the following:

• Minimum of five years of experience in retail, industrial supply, distribution, or related industry.
• Experience using a computer and business systems to complete daily tasks.
• Strong verbal communication skills required for customer and associate relations.
• Ability to develop relationships and work closely at all levels of an organization from seasonal hourly employees to senior leaders.
• Previous supervisory, team lead, or assistant manager experience in a retail, branch, warehouse, or distribution environment preferred.
• Demonstrated ability to deliver high-quality customer experience in a retail, branch, or service environment.
• Experience with inventory management, cycle counts, receiving, shipping, or warehouse management systems preferred.
• Must be eighteen (18) years of age or older
• Must be able to pass pre-employment drug screening and background check.

Travel Required:

• 0-10% Travel

Working Conditions / Physical Demands:

• High-SKU, diverse Branch Location operations encompass small individual items through large material handling equipment.
• Familiarity with Material Handling equipment. Certification preferred or ability to become certified within first 30 days of employment.
• Utilize a computer and other tools to monitor productivity and operations.
• Lift, push, pull, and grasp up to 48 pounds while standing or kneeling.
• Work in a high traffic area.