Retail Store Assistant Manager

Lindt; Asheville (NC); On-site; USD 32,000 - 33,000; Full time

Job summary

Lindt is seeking an Assistant Store Manager in Asheville, NC, to help the Store Manager achieve sales plans and profitable operations while delivering superior customer service. You will supervise staff, manage inventory and cash, and uphold Lindt standards in the absence of the Manager.

The role requires 1+ year of retail management experience, ability to lift up to 50 pounds, and availability nights, weekends, and holidays. Premium chocolate brand with growth opportunities.

Qualifications

• Proven sales background with track record of meeting/exceeding goals.
• Experience supervising staff in a premium retail environment is preferred.
• Strong math skills and ability to handle basic accounting tasks.
• Familiarity with computerized POS systems is required.

Responsibilities

• Assist Store Manager in achieving sales plans and operating profit goals.
• Lead and develop staff to deliver superior customer service and brand standards.
• Manage inventory, cash handling and POS processes to ensure accuracy and compliance.
• Oversee store operations in Manager's absence and ensure scheduling aligns with business needs.

Skills

Proven sales background

Demonstrated selling skills

Proven supervisory experience

Basic math/accounting

Education

High School Diploma or equivalent

Tools

POS system

Job description

Position Purpose:

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Essential Job Functions & Responsibilities:

Sales

In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).

• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.

• Is able to quantifiably articulate overall store metrics and performance.

• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.

• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.

• Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

Staff Development

Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.

• Assist with recruiting qualified individuals for open positions.

• Proactively and effectively network to provide viable candidates for the store and district.

• Help to train staff to company standards, ensuring daily operations and sales are achieved.

• Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.

• Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.

• Inventory Control/Shrink.

• Cash Management (POS, paperwork, logs, Policies & Procedures).

• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).

• Payroll/Labor Management.

• Compliance with specific store scheduling templates that are designed to meet the needs of the business.

• Expense Control (sampling, damages, supplies, etc.).

• Follow company directives in a timely and accurate manner.

• Comply with all quality assurance Policies & Procedures.

Qualifications & Requirements:

Skills & Knowledge:

• Proven sales background

• Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.

• Proven success in supervisory role, preferably in a specialty retail environment

• Basic math and/or accounting skills

Experience:

• 1+ Years of prior Retail Management experience -- preferably in a premium specialty environment

• Prior experience with computerized POS system

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education:

• High School Diploma or equivalent required.

Other Requirements:

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $23.00 - $24.00