Retail Store Assistant Manager

Lindt & Sprüngli (USA) Inc.; Asheville (NC); On-site; USD 32,000 - 33,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. in Asheville, NC is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring profitable store operations with superior customer service.

The role includes assisting with hiring, training, and developing staff, managing inventory and cash controls, and ensuring adherence to company standards. Availability to work nights, weekends, and holidays is required, with compensation of $23.00 - $24.00 per hour.

Qualifications

• 1+ years of retail management experience, preferably in a premium specialty environment.
• Prior experience with computerized POS system.
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.

Responsibilities

• Assist in achieving and exceeding sales budgets and contribute to store performance.
• Model Lindt standards and core competencies in daily activities.
• Lead, train and develop store personnel to Lindt standards and ensure strong customer service.
• Manage inventory levels to align with sales demand and quality assurance guidelines.
• Oversee cash handling, POS operations, and audit compliance.
• Support payroll and labor management; enforce scheduling templates.
• Escalate issues to Store Manager and District Manager as needed.

Skills

Proven sales background

Selling skills

Supervisory experience

Basic math

Education

High School Diploma or equivalent

Job description

Position Purpose:

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Essential Job Functions & Responsibilities:

Sales

In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).

• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.

• Is able to quantifiably articulate overall store metrics and performance.

• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.

• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.

• Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

Staff Development

Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.

• Assist with recruiting qualified individuals for open positions.

• Proactively and effectively network to provide viable candidates for the store and district.

• Help to train staff to company standards, ensuring daily operations and sales are achieved.

• Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.

• Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

Operational Controls

In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.

• Inventory Control/Shrink.

• Cash Management (POS, paperwork, logs, Policies & Procedures).

• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).

• Payroll/Labor Management.

• Compliance with specific store scheduling templates that are designed to meet the needs of the business.

• Expense Control (sampling, damages, supplies, etc.).

• Follow company directives in a timely and accurate manner.

• Comply with all quality assurance Policies & Procedures.

Qualifications & Requirements:

Skills & Knowledge:

• Proven sales background

• Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.

• Proven success in supervisory role, preferably in a specialty retail environment

• Basic math and/or accounting skills

Experience:

• 1+ Years of prior Retail Management experience -- preferably in a premium specialty environment

• Prior experience with computerized POS system

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education:

• High School Diploma or equivalent required.

Other Requirements:

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $23.00 - $24.00