Retail Stocker & Customer Experience Pro

Kroger Co.; Fullerton (CA); On-site; USD 24,000 - 33,000; Full time

Job summary

Kroger Co. is seeking a store associate in Fullerton, CA to create an outstanding customer experience through service and knowledge of products. You will assist the department manager to meet sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include welcoming customers, answering questions, suggesting items, providing samples, and maintaining department integrity. Must uphold safety and integrity in all operations.

Qualifications

• Retail experience required.
• Ability to handle stressful situations.
• Effective communication skills required.
• Knowledge of basic math required.

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions, suggesting items.
• Offer product samples to help customers discover new products.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to meet their needs.
• Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by following safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of needed repairs.
• Notify management of customer or employee accidents.
• Report safety risks or issues, including robbery, theft or fraud.
• Work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without accommodation.

Skills

Retail experience

Stress management

Communication skills

Basic math

Job description

Kroger Co. is seeking a store associate in Fullerton, CA to create an outstanding customer experience through service and knowledge of products. You will assist the department manager to meet sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include welcoming customers, answering questions, suggesting items, providing samples, and maintaining department integrity. Must uphold safety and integrity in all operations.