Retail Stock Receiver & Customer Service Associate

Sunliner Diner; Pigeon Forge, Northern (TN, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health/dental/vision benefits

Advancement opportunities

Job summary

Sunliner Diner in Pigeon Forge, TN, seeks a Retail Stock Receiver & Customer Service Associate to keep shelves stocked, the stockroom organized, and customers smiling. This dual-role position combines stock duties with friendly service on the floor.

The ideal candidate will lift up to 50 lbs, handle shipments, assist customers, and operate POS systems. We offer a competitive hourly wage, paid time off for full-time staff, and opportunities for advancement.

Qualifications

• High school diploma or GED required.
• Ability to lift up to 50 lbs repeatedly and stand long hours.
• Basic math skills and cash handling.
• Dependable, punctual, and flexible including weekends/holidays.
• Strong communication and team attitude.

Responsibilities

• Receive, verify, and process shipments against PO and packing slips.
• Inspect deliveries for accuracy and report issues.
• Unpack and label merchandise; stock shelves.
• Maintain stockroom organization and safety.
• Operate pallet jacks and other equipment safely.
• Assist customers and process transactions using POS.
• Assist with floor moves, markdowns, and promotions.

Skills

Strong communication

Customer service

Team player

Physical stamina

Flexible schedule

Education

High school diploma or GED

Tools

Inventory management systems

POS software

Pallet jack operation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Stock Receiver & Customer Service Associate

Manual Labor Pigeon Forge, TN, US

Position Summary:

We're looking for a reliable, energetic team member to join our store as a Retail Stock Receiver & Customer Service Associate. This dual-role position is central to how our store runs — you'll keep our shelves stocked, our stockroom organized, and our customers smiling. If you thrive on variety, take pride in a job done right, and enjoy working with people, this role is for you.

Key Responsibilities:

Receiving & Inventory

• Receive, verify, and process incoming shipments against purchase orders and packing slips
• Inspect deliveries for accuracy, damage, and discrepancies; report and document any issues
• Unpack, label, and organize merchandise for the sales floor or stockroom
• Stock shelves, displays, and fixtures according to planograms and store standards
• Perform regular inventory counts and assist with cycle counts and annual inventory audits
• Maintain a clean, safe, and organized stockroom and receiving area
• Operate pallet jacks, hand trucks, and other receiving equipment safely
• Communicate low-stock levels and product needs to management

Customer Service

• Greet and assist customers in a friendly, professional manner
• Answer product questions and help customers locate merchandise
• Process sales transactions accurately using the POS system, including cash, card, and returns
• Handle customer concerns and complaints with patience and a solutions-focused attitude
• Maintain a clean, well-merchandised sales floor during customer-facing shifts
• Assist with floor moves, markdowns, and promotional setups as needed

Qualifications:

Required:

• High school diploma or GED
• Ability to lift and carry up to 50 lbs repeatedly and stand for extended periods
• Basic math skills and attention to detail for shipment verification and cash handling
• Dependable, punctual, and able to work a flexible schedule including weekends and holidays
• Strong communication skills and a positive, team-oriented attitude

Preferred:

• 1+ year of experience in retail, warehouse, or receiving environments
• Familiarity with inventory management systems or POS software
• Experience operating pallet jacks or other warehouse equipment (certification a plus)

This position involves both stockroom and sales floor work. You can expect a fast-paced environment with frequent lifting, bending, and standing. Stockroom areas may be temperature-variable. Retail hours apply, including evenings, weekends, and peak season availability.

• Competitive hourly wage based on experience
• Paid time off (full-time positions)
• Health, dental and vision benefits available (full-time positions)
• Opportunities for advancement into supervisory roles