Retail Specialist - Repair & Tech

Asurion Insurance Services; Charlotte Amalie (United States Virgin Islands); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Certifications & ongoing training

Competitive hourly pay & performance‑基

Job summary

Asurion Insurance Services is seeking team members to help customers fix and understand their tech, delivering personalized experiences in a collaborative environment.

Starting Pay is $16.77 per hour with bonus potential, based on performance. The role includes training and certification, inventory management, and cross-functional collaboration, with a flexible retail schedule and comprehensive benefits.

Qualifications

• 1+ years of customer service/sales experience.
• 6+ months experience with product service support or electronics troubleshooting (preferred).
• Ability to work a flexible retail schedule, within Hours of Operation (M-F 8am-7pm, Sat 8am-6pm)
• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Knowledge of mobile devices and operating systems.

Responsibilities

• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Complete initial 2-3-week training, including Apple & Samsung Certifications.
• Manage inventory.
• Partner with cross-functional teams to deliver programs/processes and provide feedback.
• Self-manage and set priorities.
• Multi-task in a fast-paced environment.
• Other duties as assigned.

Skills

Customer service

Electronics troubleshooting

Microsoft Office

Mobile devices knowledge

Job description

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

Starting Pay - $16.77, per hour + bonus potential, based on performance

What you will do:

• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Complete initial 2-3-week training, including Apple & Samsung Certifications
• Manage inventory
• Partner with cross-functional teams to deliver programs/processes and provide feedback
• Self-manage and set priorities
• Multi-task in a fast-paced environment
• Other duties as assigned.

If you're a good fit for the job, you'll have:

• 1+ years of customer service/sales experience
• 6+ months experience with product service support or electronics troubleshooting (preferred)
• Ability to work a flexible retail schedule, within Hours of Operation (M-F 8am-7pm, Sat 8am-6pm)
• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Knowledge of mobile devices and operating systems

We take care of you:

• Certifications & ongoing training
• Competitive hourly pay & performance-based bonuses
• Benefits - Health, Dental, Vision and more
• Paid Time off
• Career growth opportunities
• Skills development and hands-on training
• Uniform allowances
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING