Retail Specialist (Madison)

Soccer Post; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

401(k)

Job summary

Soccer Post in Madison, WI is hiring a Retail Specialist to bring the authentic Soccer Post experience to life in our in-store environment. You will help customers find gear they love and support daily store operations in a fast-paced setting.

Weekend availability is required; bilingual Spanish/English is a plus. Join a team that values customer focus, energy, and a love of soccer while growing with a nationwide retailer.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred; strong customer service mindset required.
• Soccer background a big plus (player, coach, or fan).
• Excellent communication and active listening skills; bilingual a plus.

Responsibilities

• Deliver friendly, knowledgeable service reflecting Soccer Post values.
• Greet and engage every customer entering the store.
• Understand customer needs and recommend suitable gear and products.
• Explain merchandise with confidence and demonstrate product knowledge.
• Assist with purchases, returns, exchanges, and special orders.
• Maintain a clean, organized sales floor and stock areas.
• Receive shipments, stock inventory, and monitor low-inventory items.
• Support store operations and handle phone inquiries professionally.

Skills

Retail experience

Customer service mindset

Soccer background

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Join the Nation’s Fastest-Growing Soccer Retail Team!

Soccer Post is the country’s largest community-focused soccer specialty retailer — and we’re expanding nationwide! We’re on the hunt for energetic, customer-focused team members who are passionate about the game and excited to deliver an exceptional in-store experience.

If you’re looking for a fun, fast-paced work environment with plenty of room to grow, this is your chance to be part of a dynamic team that lives and breathes soccer. Whether you’ve played, coached, or simply love the sport, we want to meet you!

Weekend availability required.

How We Work

Day One Mentality.

We bring a startup energy and urgency to every day. We obsess over our customers, try new ideas quickly, learn from what works AND what doesn't work, and see our goals through. We lead like owners: we treat the business's results as our own.

Today Company.

We solve problems and act on them. When we see an issue, we don't wait for someone else to fix it. We make decisions and move forward today.

One More.

We go the extra mile for our customers, our communities and each other. One more call, one more idea, one more helping hand. As leaders, we set that example so others follow it.

Team Work.

We pitch in, even when it's outside our job. No task is beneath us and no problem belongs to "another department." When one of us succeeds, we all do.

What You’ll Do

As a Retail Specialist you’ll bring the authentic Soccer Post experience to life by helping customers find gear they love and the products they need. You’ll be a key part of creating an inviting store atmosphere and supporting the daily operations that keep our stores running strong.

You Will

• Deliver friendly, knowledgeable service that reflects Soccer Post’s core values
• Greet and engage every customer who walks through our doors
• Understand customer needs and recommend the best products for their game
• Showcase and explain merchandise with confidence
• Assist with purchases, returns, exchanges, and special orders
• Maintain clean and organized sales floor, fitting rooms, and stock areas
• Help receive shipments, stock inventory, and track low-inventory items
• Support team inventory and other store operations
• Handle phone inquiries professionally
• Jump in wherever needed to keep the store running smoothly

What You Bring

• High school diploma or equivalent (preferred)
• Retail experience (preferred), customer service mindset (required!)
• Soccer background — player, coach, or fan (a big plus!)
• Excellent communication and active listening skills
• Strong sales instincts and the ability to anticipate customer needs
• Willingness to learn product knowledge and POS systems
• Reliability, professionalism, and a positive team-player attitude
• Bilingual Spanish/English preferred

Ability to thrive in a busy environment and assist multiple customers at once

Physical Requirements

• Comfortable standing and walking for long periods
• Ability to lift up to 40 lbs when needed

Benefits

• 401(k)
• Employee discount
• Flexible schedule

Ready to be part of a growing national team and help shape the future of soccer retail?

Work Location: In person