Retail Specialist

Scheels; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Scheels in Wauwatosa, WI is seeking a Retail Specialist for a full-time, on-site role. You will assist customers on the sales floor, recommend products based on needs, restock inventory, process transactions, and keep displays neat and inviting.

You’ll work with teammates to meet sales and service goals, ensure a safe shopping environment, and provide knowledgeable guidance while delivering a welcoming experience for every customer.

Qualifications

• Retail sales and customer satisfaction skills with ability to meet sales goals.
• Strong product knowledge and customer service skills to inform decisions.
• Effective communication, verbal and written, with teamwork.
• Ability to work in fast-paced retail environment; standing and light to moderate tasks.
• Basic proficiency with point-of-sale systems and cash handling; attention to detail.
• Flexible schedule including evenings, weekends, and holidays.
• Previous retail or customer-facing experience preferred but not required.
• High school diploma or equivalent beneficial; ongoing training provided.

Responsibilities

• Assist customers on the sales floor and recommend products based on needs.
• Restock inventory and maintain product displays.
• Process transactions at the register and ensure accurate cash handling.
• Keep the sales area clean, organized, and safe for customers and teammates.
• Collaborate with teammates to meet sales and service goals.

Skills

Retail Sales

Customer Satisfaction

Product Knowledge

Customer Service

Communication

Team Collaboration

Flexibility

Cash Handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Description

Scheels is a people-focused retailer that believes its greatest resource is its team members, and is committed to being the best retailer in the United States in the eyes of customers, associates, and business partners. The company offers a wide range of opportunities, from part-time roles to long-term careers, with clear paths for growth and advancement. Team members are encouraged to explore their interests, develop new skills, and pursue their passions within the organization. Scheels promotes a collaborative, high-performance environment where individuals can contribute to something larger than themselves while delivering exceptional retail experiences.

Role Description

The Retail Specialist is a full-time, on-site role based in Wauwatosa, WI. This position is responsible for assisting customers on the sales floor, recommending products based on needs and preferences, and providing knowledgeable guidance on merchandise and store services. Day-to-day tasks include maintaining product displays, restocking inventory, processing transactions at the register, and helping ensure the sales area remains clean, organized, and safe. The Retail Specialist supports store promotions, answers customer inquiries in person and by phone, and collaborates with teammates to meet sales and service goals. This role requires consistent professional conduct, reliable attendance, and a commitment to creating a welcoming, positive shopping experience for every customer.

Qualifications

• Demonstrated skills in Retail Sales and Customer Satisfaction, with the ability to meet sales goals while focusing on a positive customer experience.
• Strong Product Knowledge and Customer Service skills, including the ability to learn merchandise details and assist customers in making informed decisions.
• Effective Communication skills, both verbal and written, with the ability to engage customers and work collaboratively with team members.
• Ability to work in a fast-paced retail environment, including standing for extended periods and performing light to moderate physical tasks.
• Basic proficiency with point-of-sale systems and cash handling; attention to detail and accuracy in transactions.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Previous retail or customer-facing experience is preferred but not required; willingness to learn and adapt is essential.
• High school diploma or equivalent is beneficial; ongoing training and development opportunities are provided.