Retail Softlines Sales Lead

DICK'S SPORTING GOODS; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the retail golf experience is seeking a Lead to enhance team performance and customer service. The role involves managing team dynamics, ensuring brand standards, and fostering an inclusive environment. Candidates should have flexible availability and prior retail experience.

Benefits

Generous suite of benefits

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales experience preferred.
• Ability to lift 15 to 35 lbs repetitively.

Responsibilities

• Supports building and hiring a strong team.
• Upholds company merchandising and presentation standards.
• Leads by example to support the vision of the organization.

Skills

Customer-focused experience

Team management

Coaching

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammateexperience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to ourcustomers as well as providing direction to teammates. Their ability to lead by example, be empathic,relentless in the face of adversity, optimistic, and collaborative with teammates is how theydifferentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and departmenttours.

• Builds a people-first culture by connecting with every teammate in the store to build mutualtrust, respect, and contribute to the strong store recognition culture.

• Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; includingbuilding an effective approach and align on necessary workforce to execute dailyassignments, game plans, projects, or store events.

• Strategically leverages teammates to ensure brand standards are met, programs andprocesses are executed daily, and tasks are delegated based on their priority level.

• Upholds company merchandising and presentation standards by following established floorsets, signage requirements, price changes, inventory presentation and replenishmentstandards, etc.

• Assists the store leadership team with general supervision in the store in accordance withCompany policies and procedures, where applicable.

• Assists with training teammates on company procedures and programs; this includesonboarding new teammates and cross-training current teammates.

• Prioritizes coaching and developing oneself and others; provides hands-on coaching andteaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, LossPrevention, etc.).

• Leads by example to support the vision of the organization and store by helping teammatesunderstand how their responsibilities directly align to the common purpose, organizationalgoals, and delivering an exceptional shopping experience.

• Creates an inclusive store environment where everyone (teammates & customers) feelswelcome and safe and is treated with respect.

• Adheres to established policies and procedures related to safety, loss prevention and standardoperating procedures.

• Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

QUALIFICATIONS:

• Flexible availability - including nights, weekend, and holidays.

• Prior retail sales experience (or customer-focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $18.50 - $28.25. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.