Retail Shortage Control - Part Time

Burlington Stores, Inc.; Plainfield (IN); On-site; USD 14,206 - 20,233; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Plainfield is seeking a Shortage Control Associate who will focus on maintaining security and enhancing customer experience. You'll play a vital role in preventing theft and ensuring a safe shopping environment by engaging customers warmly and standing vigilant at store entrances.

This part-time role requires a commitment to confidentiality and the ability to communicate effectively. A competitive wage of $12.50 per hour is offered, along with potential benefits for part-time associates.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, or Loss Prevention.
• Ability to maintain confidentiality.
• Excellent communication skills.

Responsibilities

• Monitor store environment to deter theft and promote safety.
• Engage and assist customers at entrances and exits.
• Train associates on shortage reduction programs.

Skills

Customer service

Communication

Situational awareness

Leadership

Job description

Shortage Control Associate

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude, and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and suspicious subjects to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess a mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping your store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ year(s) of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred).
• Ability to stand and walk for extended periods of time and to visually monitor the store environment.
• Ability to maintain confidentiality (required).
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidate Qualities

• Excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

We offer a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington stores make a difference in the lives of customers, colleagues, and communities every day. Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay: $12.50 per hour

Location: 00847 - Plainfield

Posting Number: P1-1071239-4

Address: 2575 East Main St, Zip Code: 46168

Position Type: Regular Part‑Time

Career Site Category: Store Associate

Position Category: Retail Store