Retail Shortage Control - Part Time

Burlington Stores, Inc.; Mount Prospect (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Flexible hours

Associate discount

Medical coverage

401(k) plan

Job summary

A leading retail company is seeking a Shortage Control Associate to ensure a secure shopping environment and deliver exceptional customer service. This role involves monitoring entrances, engaging with customers, and reporting theft incidents. Candidates should have customer service experience, strong communication skills, and the ability to maintain a professional demeanor. This part-time position offers a competitive wage, flexible hours, and eligibility for benefits including medical coverage and a 401(k) plan.

Qualifications

• 1+ year of experience in customer service, hospitality, retail, or Asset Protection.
• Ability to stand and walk for extended periods and visibly monitor store environment.
• Ability to maintain confidentiality.
• Excellent communication with customers and co-workers.

Responsibilities

• Engage with customers and associates, ensuring a positive interaction.
• Monitor store entrance and reduce opportunities for theft.
• Report theft incidents and suspicious subjects to leadership.
• Support training on shortage reduction programs.

Skills

Customer service experience

Communication skills

Ability to stand for long periods

Loss prevention knowledge

Leadership skills

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will help mitigate theft and create a safe, enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting, eye contact, and a smile with every interaction.

Your discipline, awareness of surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand your role in keeping the store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations preferred.
• Ability to stand and walk for extended periods and visibly monitor store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.

If you...

• Are excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Are committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Come join our team – you're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington stores make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15 per hour

Location: 01173 - Mt Prospect

Posting Number: P1-1071482-2

Address: 1018 Mt Prospect Plaza

Zip Code: 60056

Position Type: Regular Part-Time

Career Site Category: Store Associate

Position Category: Retail Store

Base Pay: $15 - $15 per hour