Retail Shortage Control - Part Time

Burlington Stores, Inc.; Mayagüez (PR); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. in Mayaguez, PR is hiring a Shortage Control Associate to help create a secure shopping environment while delivering exceptional customer service.

You will monitor entrances, greet customers, report theft and suspicious activity, and participate in shortage reduction programs, with flexible hours including nights and weekends.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Knowledge of shortage reduction programs and a proactive safety mindset are expected.
• Ability to communicate clearly about theft prevention and store rules.

Responsibilities

• Maintain a professional appearance at all times and wear designated dress standards.
• Stand at the front of the store, remain vigilant, and be aware of surroundings.
• Greet every customer entering or exiting with a warm smile and loud, friendly greeting.
• Create a secure environment and reduce opportunities for theft.
• Identify and report theft incidents or suspicious activity to the Manager on Duty.
• Help train associates on shortage reduction programs and processes.
• Model safety as a priority and address unsafe practices promptly.
• Support store leadership with daily security and asset protection tasks.

Skills

Customer service

Hospitality

Retail

Asset Protection

Loss Prevention

Operations

Job description

Shortage Control Associate

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high‑risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shop‑lifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect among customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role‑model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co‑workers
• Excellent leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

If you…

• Are excited to deliver great values to customers every day;
• Take a sense of pride and ownership in helping drive positive results for a team;
• Are committed to treating colleagues and customers with respect;
• Believe in the power of diversity and inclusion;
• Want to participate in initiatives that positively impact the world around you;

Additional Information

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Location: Mayaguez, PR 00680