Retail Shortage Control - Part Time

Hunter Super Techs - TurnPoint; Jacksonville (FL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is hiring a Shortage Control Associate in Jacksonville, FL. The role focuses on maintaining a secure, welcoming shopping environment through presence at store entrances, proactive engagement with customers, and vigilant monitoring to deter theft.

The position requires standing for long periods, confidential handling of information, and flexible hours including nights, weekends, and holidays. Competitive wage and associate discounts are offered.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.
• Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Responsibilities

• Engage with customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
• Monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.
• Identify and report theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Support and guide training associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address any unsafe practices promptly.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.

Skills

Customer service

Retail experience

Loss prevention

Leadership

Communication

Job description

Location

13075 City Square Drive, Jacksonville, FL, 32218

Role Summary

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

Key Responsibilities

• Engage with customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
• Monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.
• Identify and report theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Support and guide training associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address any unsafe practices promptly.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.

Key Qualifications & Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Ability to maintain confidentiality is required.
• Ability to review, analyze and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co-workers.
• Excellent leadership skills that support fostering productive business relationships.
• Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Benefits & Compensation

• Competitive wage.
• Flexible hours.
• Associate discount.
• Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
• Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.

Company Culture & Diversity

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

If you...... are excited to deliver great values to customers every day;... take a sense of pride and ownership in helping drive positive results for a team;... are committed to treating colleagues and customers with respect;... believe in the power of diversity and inclusion;... want to participate in initiatives that positively impact the world around you;Come join our team. You're going to like it here!

Salary

Base Pay: $14.00 per hour - $14.00 per hour