Retail Shop Technician - Part Time (Backcountry Outlet)

CSC Generation; Whisperwood Lotus (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Backcountry Outlet is seeking a Lead Shop Tech to supervise all shop activities, repairs, and assembly of bike and ski/snowboard gear. You’ll guide repairs, tune gear, and mentor technicians, while delivering expert customer service and product advice in a fast-paced retail setting.

Ideal candidates have 3+ years of bike/ski tech experience, strong mechanical knowledge, and a passion for outdoor activities; weekend/holiday availability is required.

Qualifications

• At least 3 years of experience as a bike and ski/snowboard tech or in a similar role.
• Strong knowledge of bike and ski/snowboard mechanics and repair.
• Excellent customer service and communication skills.
• Ability to work independently and manage a team.
• Passion for outdoor activities and an environmental stewardship mindset.
• Availability to work weekends and holidays as needed.

Responsibilities

• Partner with management to identify shop priorities and meet store goals.
• Oversee the repair and maintenance program for bike and ski/snowboard gear.
• Perform repairs and maintenance on bikes and skis/snowboards.
• Build, assemble, and tune new bikes.
• Mount new skis and snowboards.
• Repair and tune customers' bikes, skis, and snowboards.
• Provide expert gear advice, including fit and technical guidance.
• Train and mentor shop techs.
• Manage inventory; ensure parts and tools are available.
• Keep up to date with industry trends and developments.
• Develop and implement shop-related marketing with store team.
• Assist on the sales floor as needed.
• Assist the Store Manager with opening/closing.
• Ensure store security and alarm systems function correctly
• Manage cash and card transactions and daily reconciliation
• Other duties as assigned by management.

Skills

Bike/ski repair

Customer service

Team management

Outdoor enthusiasm

Weekend/holiday availability

Job description

Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are seeking a highly skilled and experienced Lead Shop Tech to join our team. The Lead Shop Tech will be responsible for overseeing all shop-related activities at our store, including repairs, maintenance, and assembly.

What you get to do every day:

• Partner with management team toidentifyshop priorities and meet store goals
• Oversee and manage the repair and maintenance program of bike and ski/snowboard gear
• Perform bike and ski/snowboards repairs and maintenance as needed
• Build, assemble, and tune new bikes
• Mount new skis and snowboards
• Repair and tune customer’s bikes, skis and snowboards
• Provide expert advice to customers on gear related matters, including gear recommendations, product fit and technical advice
• Train and mentor shop techs
• Manage inventory and ensure that all necessary parts and tools are available
• Keep up to date with industry trends and developments
• Work with the store team to develop and implement marketing strategies for shop related products and services
• Assist on the sales floor as needed
• Assist the Store Manager in opening and closing the store as needed.
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliation
• Other duties as assigned by the management team

What you bring to the role:

• At least 3 years of experience as a bike and ski/snowboard tech or in a similar role
• Strong knowledge of bike and ski/snowboard mechanics and repair
• Excellent customer service and communication skills
• Ability to work independently and manage a team
• Passion for outdoor activities and a commitment to environmental stewardship
• Availability to work weekends and holidays as needed

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance oran accommodationdue to a disability, please contact [e-mail].