Retail Shop Manager: Lead Team, Elevate Customer Experience

HARIBO of America, Inc.; Wrentham (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully paid health insurance

HSA contribution

Paid time off

Bonuses

Tuition reimbursement

Job summary

HARIBO of America, Inc. operates a HARIBO retail shop at the Wrentham Village Premium Outlets in Massachusetts.

The Assistant Store Manager will oversee operations, train and mentor hourly associates, greet customers, ring up orders, stock shelves, and ensure a memorable shopping experience. Candidates should have 5+ years in retail, prior supervisory roles, and be able to work 40+ hours weekly including days, evenings, weekends.

Qualifications

• High School Diploma, GED, or HSED.
• 5+ years of work experience in retail or hospitality.
• Prior experience as a Manager, Assistant Manager, Shift Lead, or Supervisory role.
• Ability to work 40+ hours per week with flexibility to meet the needs of the retail shop business – day/evening/weekend shifts.
• On-site at the HARIBO shop/store location in Wrentham, MA.

Responsibilities

• Assistant Manager duties including operations, inventory, stock management, stocking of shelves, unloading orders, training, staff scheduling and ensuring adequate staff coverage, and customer service.
• Open and/or close the store safely and properly.
• Assist in training, coaching, and mentoring a team of retail shop associates.
• Greeting customers, sampling activities, ringing up orders, stocking shelves and backroom, cleaning, organizing, displays.
• Ensure all food hygiene processes are followed.
• Handle customer complaints and resolve issues.
• Other duties as required.

Skills

Customer service

Leadership

Staff scheduling

Education

High School Diploma

Job description

HARIBO of America, Inc. operates a HARIBO retail shop at the Wrentham Village Premium Outlets in Massachusetts.

The Assistant Store Manager will oversee operations, train and mentor hourly associates, greet customers, ring up orders, stock shelves, and ensure a memorable shopping experience. Candidates should have 5+ years in retail, prior supervisory roles, and be able to work 40+ hours weekly including days, evenings, weekends.