Retail Shop Lead - Customer Experience & Ops

HARIBO of America; Wrentham (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Insurance

Paid time off

Bonuses

Job summary

HARIBO of America is seeking an Assistant Store Manager for the HARIBO Retail Shop in Wrentham, MA. Start immediately in a full-time role at the Wrentham Village Premium Outlets location, reporting to the Store Manager.

The position emphasizes leadership, coaching, and mentoring of hourly associates, while greeting customers, processing transactions, stocking shelves, and ensuring a memorable shopping experience. 40+ hour weeks and a strong customer-focus are required.

Qualifications

• 5+ years of work experience in retail or hospitality roles.
• Prior experience as a Manager, Assistant Manager, Shift Lead, or Supervisory role.
• Willingness to work 40+ hours per week including days, evenings, weekends, and holidays.

Responsibilities

• Assistant Manager duties including operations, inventory, stock management, stocking of shelves, unloading incoming orders, training, staff scheduling and ensuring adequate staff coverage, and customer service
• Open and/or close the store safely and properly
• Assist in training, coaching, and mentoring a team of retail shop associates
• Greeting customers, sampling activities - inside and outside of the store, ringing up orders, stocking shelves and backroom, cleaning, organizing, setting up displays
• Ensure all food hygiene processes are followed
• Handle customer complaints and resolve issues

Skills

Leadership

Training

Customer service

Team supervision

Education

High School Diploma / GED

Job description

HARIBO of America is seeking an Assistant Store Manager for the HARIBO Retail Shop in Wrentham, MA. Start immediately in a full-time role at the Wrentham Village Premium Outlets location, reporting to the Store Manager.

The position emphasizes leadership, coaching, and mentoring of hourly associates, while greeting customers, processing transactions, stocking shelves, and ensuring a memorable shopping experience. 40+ hour weeks and a strong customer-focus are required.