Retail & Shipping Associate — Customer Service Pro

Essential Employment Services, Inc; Mesa (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Essential Employment Services, Inc. is seeking a friendly Retail Sales Associate to deliver excellent customer service in our Mesa store. You will assist customers with shipping options, document services, and in-store transactions while maintaining a clean, welcoming environment.

We value strong communication, basic math skills, reliability, and a team-oriented mindset. Weekend/holiday availability is required, and prior retail or customer service experience is preferred.

Qualifications

• High school diploma or GED preferred.
• Previous experience in retail or customer service is preferred.
• Strong communication skills, both verbal and written, are essential for interacting with customers and team members.
• Basic math skills are necessary for handling transactions and providing accurate pricing information.
• Familiarity with phone etiquette for handling customer calls is a plus.
• A passion for sales and the ability to engage customers effectively will contribute to your success in this role.

Responsibilities

• Provide prompt, efficient and courteous customer service.
• Assist customers to determine the best way to ship their packages.
• Assist customers with document services.
• Professionally packing and shipping merchandise.
• Completing transaction sales in a computerized register.
• Must have flexible schedule available to work on weekends/holidays (if needed).
• Maintain a clean, customer-friendly environment in the store and other tasks that are included in job assignments.
• Able to follow and complete instructions.
• Have a helpful, friendly attitude.
• Our ideal candidate should have excellent communication skills.
• Basic computer knowledge required.
• Attention to details is a must.
• Organizational skills needed.
• Desire to be part of a performance-driven team.

Skills

Customer service

Interpersonal communication

Microsoft Word

Excel

Team collaboration

Attention to detail

Education

High school diploma or GED

Tools

None

Job description

Essential Employment Services, Inc. is seeking a friendly Retail Sales Associate to deliver excellent customer service in our Mesa store. You will assist customers with shipping options, document services, and in-store transactions while maintaining a clean, welcoming environment.

We value strong communication, basic math skills, reliability, and a team-oriented mindset. Weekend/holiday availability is required, and prior retail or customer service experience is preferred.