Retail Shipping and Receiving Associate

PGA TOUR Superstore; Harmonville (PA); On-site; USD 42,981,000 - 48,712,000; Full time

Job summary

PGA TOUR Superstore is seeking a Logistics Associate to support receiving, inspecting, and organizing merchandise and to ensure items are stored and displayed properly. You will handle eCommerce orders, process returns, and assist with promotions while upholding safety and a customer-first culture.

This role requires strong communication, organization, and basic computer skills, including Microsoft Office. Flexibility for nights, weekends, and holidays is expected in a fast-paced retail setting.

Qualifications

• Clear, effective communication with customers and colleagues.
• Strong organizational skills to manage priorities and deadlines.
• Basic computer skills and proficiency with Microsoft Office Suite.
• Educational requirement: High School Diploma or equivalent.
• Retail fulfillment, replenishment, stocking, merchandising, distribution experience preferred.

Responsibilities

• Engage with customers to deliver world class service and build lasting relationships.
• Receive, inspect, and organize merchandise to ensure items are in good condition.
• Label and stock merchandise in the stockroom for easy restocking according to standards.
• Unbox, tag, and display merchandise on the sales floor per merchandising guidelines.
• Maintain clean, safe back-of-house and sales floor areas for a pleasant shopping environment.
• Process price changes and merchandising bulletins as directed.
• Pick, pack, and prepare eCommerce orders for shipping.
• Handle returns for online orders, process refunds or exchanges, update inventory.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Stay informed about promotions and events to maintain merchandising presence.

Skills

Communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

15.00 - 17.00 USD Hourly

Position Summary

Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards. Duties also include maintaining a clean, safe environment, executing price changes, and preparing eCommerce orders for shipping. Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area, ensuring a pleasant shopping environment for Customers.
• Execute all prices changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle Customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications And Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.