Retail Shipping and Receiving Associate

PGA TOUR Superstore; Denver (CO); On-site; USD 47,279,232 - 54,442,752; Full time

Job summary

PGA TOUR Superstore is hiring a Logistics Associate in Denver, CO. You will engage with customers, process shipments, and maintain stockroom and sales floor displays. The role includes packing ecommerce orders, processing returns, and supporting merchandising promotions.

The ideal candidate will have strong communication, basic MS Office skills, and the ability to stand for long periods, with flexible availability including nights and weekends. Equal opportunity employer.

Qualifications

• Communication – strong listening, interpersonal, and written skills.
• Basic computer skills with MS Office.
• Organization – manage multiple priorities to meet deadlines.
• High School Diploma or equivalent.
• Experience in retail fulfillment, replenishment, stocking, merchandising, or distribution preferred.
• Must stand for extended periods, climb a ladder, move around store, lift 30 lb.
• Flexible availability, including nights, weekends, holidays.
• Ability to learn business acumen with training.
• Demonstrate self‑accountability and drive for results.

Responsibilities

• Engage with customers and provide world‑class service.
• Receive, inspect, and verify incoming shipments.
• Organize and label stock in the back room for easy restocking.
• Unbox, tag, and display merchandise on the sales floor.
• Maintain a clean, safe store and back‑of‑house areas.
• Execute price changes and merchandising bulletins.
• Pick, pack, and prepare ecommerce orders for shipping.
• Process refunds or exchanges for online returns and update inventory.
• Promote products and services to customers.
• Provide feedback to management on operations and merchandising opportunities.

Skills

Communication

MS Office

Organization

Retail experience

Flexibility

Accountability

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Pay: 16.50 – 19.00 USD per hour

Position Summary

Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, ensuring items are stored efficiently and displayed according to standards. Duties also include maintaining a clean, safe environment, executing price changes, and preparing eCommerce orders for shipping. Logistics Associates will also handle customer returns, stay updated on promotions, and champion products and services.

Key Responsibilities

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking according to the Logistics Game Plan.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back‑of‑house and sales floor area, ensuring a pleasant shopping environment for customers.
• Execute all price changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion using bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications and Skills

• Communication – Strong listening and interpersonal skills, good verbal and written communication, and ability to communicate cross‑functionally.
• Computer – Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization – Ability to organize multiple priorities to meet deadlines and objectives.
• Education – High School Diploma or equivalent.
• Experience – Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.
• Working Conditions and Physical Demands – Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule – Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen – Ability to quickly learn business acumen with appropriate training.
• Accountability – Demonstrate strong self‑accountability and a proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful – it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes they are being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.