Retail Shift Supervisor

MERS Goodwill; O’Fallon (MO); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Monthly Bonus up to $500

Medical benefits

Dental and vision benefits

401(k) Retirement

PTO accrual up to 15 days

Employee store discount

Paid holidays

Flexible schedules

Career growth opportunities

Résumé du poste

MERS Missouri Goodwill is seeking a Retail Shift Supervisor for the OFallon MO Store - Hwy K. This role supports our mission, drives excellent customer service, and leads a team to meet daily goals.

Hourly pay is $19.50 with potential monthly bonuses up to $500. No degree required; one year of retail management or equivalent Goodwill experience preferred. Benefits include medical, retirement, PTO, and more.

Qualifications

• High School Diploma/GED preferred; no degree required.
• 1 year retail management or related Goodwill experience required.
• Strong interpersonal, communication, and leadership skills.

Responsabilités

• Supervise and train staff to perform essential functions.
• Provide excellent customer service to donors, shoppers, and staff.
• Coach employees on performance and discipline as needed.
• Assign daily duties and ensure store tasks are completed.
• Assist with payroll and staffing efficiency.

Connaissances

Retail leadership

Customer service

Communication

Team leadership

Conflict resolution

Scheduling software

Inventory management

POS systems

Formation

High School Diploma/GED preferred

Outils

POS systems

Inventory management software

Scheduling software

Description du poste

Required Travel: 0%

Position Type: Hourly Full-Time

Hourly Rate: $19.50

Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our OFallon MO Store - Hwy K team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.