Retail Shift Supervisor

MERS / Missouri Goodwill Industries; Lake Lotawana (MO); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Life and AD&D insurance

401(k) retirement

PTO accrual

Paid holidays

Flexible schedules

Monthly bonus up to $500

Job summary

MERS Missouri Goodwill Industries seeks a Retail Shift Supervisor for the Lees Summit Store - Ward. The role supports daily operations, leads a team, ensures excellent customer service, and upholds store standards.

Ideal candidates have 1 year of retail management or related Goodwill experience, strong interpersonal skills, and proficiency with point-of-sale and scheduling software. Competitive benefits apply with full-time hours.

Qualifications

• No degree required; HS Diploma/GED preferred.
• 1 year of retail management experience or equivalent.
• Excellent interpersonal and communication skills including customer service and teamwork.
• Leadership skills: decision-making, motivation, goal-setting, problem-solving.
• Familiar with registers, scheduling and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform core duties.
• Provide superior customer service to retain donors and shoppers and de-escalate issues.
• Coach employees on performance, including discipline up to termination.
• Assign daily tasks and ensure achievement of store objectives.
• Support payroll accuracy and staffing efficiency.

Skills

Retail management

Customer service

Leadership

Scheduling

Education

High School Diploma or GED

Tools

POS registers

Inventory software

Scheduling software

Job description

Requisition ID7992-Posted09/18/2026-Lees Summit Store - Ward-Retail Stores-Lees Summit Store - Ward-Retail Operations-0%

Required Travel:0%
Position Type:Hourly Full-Time
Hourly Rate:$19.50
Bonus Potential: Up to $250/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalRetail Shift Supervisorto join ourLees Summit Store - Wardteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• No degree is required. High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.