Retail Shift Manager-Mt. Island

Shelby American, Inc.; Charlotte (NC); On-site; Full time

Job summary

A leading company is seeking a retail supervisor to oversee store operations. This position involves managing staff, resolving customer issues, and ensuring efficient merchandise flow. Ideal candidates will have retail experience, leadership skills, and a passion for making a positive community impact.

Benefits

Annual raises & production bonuses

Free skill-building and career development classes

Generous team member discounts

Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Qualifications

• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Ability to handle physical tasks including lifting up to 50 pounds and being on the move.
• Strong vision skills required for this role.

Responsibilities

• Support store operations, manage deposits, and secure the building.
• Resolve customer complaints and provide friendly service.
• Supervise employees and report safety concerns to leadership.

Skills

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma or GED

Job description

Description

About Us

At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

We offer:

• Starting pay of $17.00/hour
• Annual raises & production bonuses
• Free skill-building and career development classes
• Generous team member discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

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What You’ll Do

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

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Requirements

What We’re Looking For

Someone who leads by example, thrives in a fast-paced retail environment, and is passionate about making a difference. You have:

• High school diploma or GED
• 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination)
• This job keeps you on the move! Most of the time, you'll be talking, listening, standing, and walking. You'll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.