Retail Shift Manager

PLO DEL BAJÍO, S. DE R.L. DE C.V.; West Valley City (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly Uncapped Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP group brands seek a Retail Shift Leader (Key Holder) in Utah to lead daily operations and customer engagement at EZPAWN. The role offers competitive pay, potential bonuses and a structured path to higher roles, with comprehensive benefits and training.

You will coach team members, manage loan processes, and ensure outstanding service while promoting sales in a fast paced environment. Previous leadership and a strong work ethic are valued.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor or lead experience.
• Background check and drug test required.
• Valid driver's license and auto insurance.
• Knowledge of pawned items is a plus.
• Sales background is a plus.
• Bilingual is a plus.
• Adhere to company policies and regulations.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales.
• Process loans and extensions.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Skills

Customer service

Leadership

Negotiation

Time management

Communication

Education

High school diploma or GED

Job description

Address: 4095 S. Redwood Rd. West Valley City, Utah 84123

Brand: EZPawn

Pay range is based on experience from $16.00 to $18.00

Are you tired of working fast food or retail jobs with no advancement opportunity?

We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.

Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!

Training Program

• - Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
• - Enhance your leadership skills through our structured leadership training programs
• - Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store

Benefits

• - Free Health Insurance*
• - Competitive Wages
• - Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• - Great Working Hours
• - 401(k) with Company Match
• - Generous Paid Time Off
• - Holiday Pay
• - Store Discount

Here’s what you can expect as a Retail Shift Leader (Key Holder):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

Other Retail Shift Leader (Key Holder) duties include:

• - Processing loans and extensions
• - Coming to jointly satisfactory terms regarding items to be pawned
• - Performing opening and closing store procedures
• - Supervising and coaching store Team Members

Requirements for the Retail Shift Leader (Key Holder) role:

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:

• - High school diploma or GED
• - Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• - Able to pass a criminal background check and drug test
• - Valid driver’s license and auto insurance
• - Adhere to all Company policies, procedures, and regulations
• - Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• - Sales background, a plus
• - Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.