Retail Shift Leader: Team Coaching & Customer Experience

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Steele Town (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Palmetto Goodwill in Steele Town, SC assists the Retail Store Manager and Retail Assistant Store Manager in daily operations, including donations intake, pricing, tagging, and cashiering to support mission goals.

The role emphasizes customer service, teamwork, safety compliance, and staff coaching, with opportunities to lead in the manager's absence and contribute to a welcoming, inclusive store culture.

Qualifications

• Experience in customer service preferred.
• Ability to train team members and lead by example.
• Forklift and first-aid/CPR certifications encouraged.

Responsibilities

• Assist Retail Store Manager and Retail Assistant Store Manager in daily operations.
• Provide amazing customer experiences to all visitors.
• Process donations, price and stock merchandise per guidelines.
• Maintain accurate POS transactions and help round up contributions.
• Train new team members and coach on performance.
• Lead store activities in the absence of store management.
• Ensure safety and compliance with company policies.

Skills

Customer service

Leadership

Cash handling

Training

Safety compliance

Inventory management

Tools

POS system

Inventory software

Job description

Palmetto Goodwill in Steele Town, SC assists the Retail Store Manager and Retail Assistant Store Manager in daily operations, including donations intake, pricing, tagging, and cashiering to support mission goals.

The role emphasizes customer service, teamwork, safety compliance, and staff coaching, with opportunities to lead in the manager's absence and contribute to a welcoming, inclusive store culture.