Retail Shift Leader I - FT - MT Pleasant (Ben Sawyer Rd)

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Mount Pleasant (SC, TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Retail Associate to assist in the management of a vibrant retail center. This role emphasizes exceptional customer service, team collaboration, and adherence to organizational values. You will be responsible for sorting donations, managing point-of-sale transactions, and ensuring a welcoming environment for customers and team members alike. With a focus on inclusivity and growth, this position offers a chance to make a meaningful impact in the community while developing your skills in a supportive atmosphere. If you're passionate about retail and helping others, this opportunity could be perfect for you.

Qualifications

• Demonstrates commitment to organizational values and provides amazing customer experiences.
• Obtains and maintains certifications for forklift and first-aid/CPR.

Responsibilities

• Assists in the operation and management of a retail center.
• Sorts, prices, and stocks donations for sale according to expectations.

Skills

Customer Service

Team Leadership

Cash Handling

Forklift Operation

Communication

Education

High School Diploma

Tools

Point-of-Sale System

Job description

Summary
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail
center by performing the following duties personally or through supporting team members.
Essential Duties and Responsibilities
* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations.
* Sorts, tags, and stocks softline donations for sale according to established expectations.
* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
* Accurately records donations, production of merchandise and specified tasks.
* Exceeds established production goals corresponding to role in retail location.
* Maintains clean work environment.
* Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
through evaluation.
* Obtains and maintains forklift and walk-behind stacker certification.
* Obtains and maintains first-aid / CPR / BBP certification.
* Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
* Recognizes when team members need coaching and provides immediate coaching when applicable.
* Issue refunds and resolves customer concerns.
* Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager; see Supervisory Responsibilities below.
* Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
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in accordance with established guidelines.
* Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.

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