Retail Shift Leader- Cadillac

Tommy's Express Operations; Haring Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Health Insurance

401k match

Paid time off

Tuition assistance

Learning & development

Career growth

Nationwide presence

Job summary

Tommy's Express Car Wash in Michigan is seeking a Retail Shift Leader to join our fast-paced, guest-focused team. You will oversee daily operations, ensure top service, and support crew with opening/closing tasks.

You’ll balance guest relations with process discipline, track maintenance and safety, and help drive sales while maintaining a friendly, energetic atmosphere across our nationwide brand.

Qualifications

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in opening and closing tasks.

Responsibilities

• Provide quick and friendly guest service to our guests within the car wash.
• Exceed Guest expectations.
• Oversee all aspects of the site.
• Retain and create new customer relations.
• Maintain unit, grounds, and car wash.
• Open and close wash.
• Maintain maintenance logs, inventory, and reports as needed.
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader.
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist.

Skills

Guest service

Tech proficiency

Team leadership

Communication

Education

High school diploma or GED

Job description

Retail Shift Leader

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express!

What can Tommy's offer you?

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence

Position Responsibilities:

• Provide quick and friendly guest service to our guests within the car wash
• Exceed Guest expectations
• Oversee all aspects of the site
• Retain and create new customer relations
• Maintain unit, grounds, and car wash
• Must be able to open and close wash
• Maintain maintenance logs, inventory, and reports as needed
• Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
• Implement and enforce policies, procedures, and the employee handbook to all team members
• Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
• Update, maintain, add tasks, and ensure proper completion of hourly checklist
• Maintain and fill detergent and wash supply
• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
• Maintain awareness of chemical titrations and volumetric
• First point of contact for guest relation issues
• Properly handle wash issues before escalating
• Report daily highlights of team members, equipment, and sales
• Daily and preventative maintenance of wash equipment
• Able to work opening, mid, and closing shifts on a weekly basis
• Ensure every team member in Flight Deck 1 is executing proper dialogue

Team Member Relations:

• Aid in managing the team and developing relationships
• Following checklists
• Provide team accountability
• Any additional tasks that pertain to benefitting the company and taking care of the guests
• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
• Train new team members and franchisees through the Proficiencies Acquired Credentialing book
• Train new team members on awareness and safety procedures
• Opportunities to travel and train staff at Tommys locations
• O Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

• High school diploma or GED.
• Must be willing to work hard, build relationships, and love people!
• Must be proficient in all opening and closing tasks.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Position Type/Expected Hours of Work

This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.

Work Environment

This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in a fast-paced environment
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30-50 pounds
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.