Retail Shift Leader 1 - FT - Carolina Forest

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is looking for a Retail Team Leader to assist in managing store operations and ensure excellent customer experiences. The role includes training team members, sorting donations, and leading store activities. Ideal candidates will demonstrate strong leadership and customer service skills, aligning with the company's core values.

Qualifications

• Demonstrates commitment to organizational values.
• Acts as an ambassador of Palmetto Goodwill.
• Obtains and maintains certifications in first-aid and CPR.

Responsibilities

• Assists in the operation and management of the retail center.
• Sorts, prices, and stocks donations for sale.
• Leads retail team activities in the absence of store management.

Skills

Customer Service

Team Leadership

Coaching

Communication

Job description

Summary
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail
center by performing the following duties personally or through supporting team members.
Essential Duties and Responsibilities
* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations.
* Sorts, tags, and stocks softline donations for sale according to established expectations.
* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
* Accurately records donations, production of merchandise and specified tasks.
* Exceeds established production goals corresponding to role in retail location.
* Maintains clean work environment.
* Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
through evaluation.
* Obtains and maintains forklift and walk-behind stacker certification.
* Obtains and maintains first-aid / CPR / BBP certification.
* Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
* Recognizes when team members need coaching and provides immediate coaching when applicable.
* Issue refunds and resolves customer concerns.
* Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager; see Supervisory Responsibilities below.
* Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
(#485)
in accordance with established guidelines.
* Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store
Manager.