Retail Shift Leader

EZCORP, Inc.; Grapevine (TX); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Uncapped Bonus

401(k) with Company Match

Paid Time Off

Store Discount

Great Working Hours

Competitive Wages

Holiday Pay

Job summary

EZCORP, Inc. in Grapevine, TX is hiring a Retail Shift Leader (Key Holder) to lead the store, provide outstanding customer service, and drive sales for a wide range of pawn items. You will coach Team Members and help manage daily operations in a fast-paced retail environment.

The role offers growth opportunities, a competitive hourly rate, and a strong benefits package, including health insurance and a 401(k) with company match.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/lead/manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.

Responsibilities

• Open and close store procedures.
• Process loans and extensions for pawns.
• Negotiate terms for pawned items.
• Supervise and coach store Team Members.

Skills

Leadership

Negotiation

Time management

Communication

Interpersonal skills

Detail oriented

Organizational skills

Sales experience

Bilingual

Customer service

Education

High school diploma or GED

Job description

Address: 726 E Northwest Hwy Grapevine, Texas 76051

Pay range is based on experience from $17.00 per hour to $18.00 per hour.

Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career - not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team. EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

Here's what you can expect as a Retail Shift Leader (Key Holder):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement.

Other Retail Shift Leader (Key Holder) duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements for the Retail Shift Leader (Key Holder) role:

• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
• It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.