Retail Shift Leader

EZPAWN; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN is hiring for a Retail Shift Leader (Key Holder) in Chicago. The role focuses on leading the team, delivering excellent customer service, and driving sales for pawn items in a fast-paced store environment.

Competitive pay based on experience ($18–$20 per hour) with bonus potential, comprehensive benefits, and a clear career path from training to higher leadership roles. Strong emphasis on leadership development and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Able to pass background check and drug test.
• Valid driver's license and auto insurance.

Responsibilities

• Provide outstanding customer service and build relationships with customers.
• Lead and coach store Team Members to drive sales.
• Process loans and extensions for customers.
• Open and close store procedures.
• Support and implement company policies and procedures.

Skills

Leadership

Negotiation

Customer service

Time management

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

Address: 3951 W. 26th St. Chicago, Illinois 60623Brand: EZPawnPay range is based on experience from $18.00/hr to $20.00/hrAre you tired of working fast food or retail jobs with no advancement opportunity?We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.Urgently hiring immediately for Retail Shift Leader (Key Holder)! Easily apply today!EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the programEnhance your leadership skills through our structured leadership training programsFollow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Retail Shift Leaders (Key Holder):Free Health Insurance*Competitive WagesMonthly UNCAPPED Bonus Potential Paid on Store and Individual PerformanceGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayStore DiscountHere’s what you can expect as a Retail Shift Leader (Key Holder):You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!Other Retail Shift Leader (Key Holder) duties include:Processing loans and extensionsComing to jointly satisfactory terms regarding items to be pawnedPerforming opening and closing store proceduresSupervising and coaching store Team MembersRequirements for the Retail Shift Leader (Key Holder) role:The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:High school diploma or GEDMinimum 1 year of supervisor, key holder, shift lead, team lead, or manager experienceAble to pass a criminal background check and drug testValid driver’s license and auto insuranceAdhere to all Company policies, procedures, and regulationsKnowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plusSales background, a plusBilingual, a plus*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.