Retail Shift Lead - Palo Alto

Pet Food Express; Palo Alto (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Grow with us

In-store employee discount

Life insurance

Pet insurance

401k with employer match

Bring your well-behaved pet to work

Job summary

Pet Food Express in California is seeking a Lead Sales Consultant who acts as a trusted keyholder, driving sales, store operations, and customer engagement while coaching Sales Associates to deliver exceptional service. The role guides customers through product options, helps build lasting relationships, and leads by example to achieve sales goals in a fun, friendly environment.

Flexibility is required: weekends, evenings, and holidays, plus occasional travel between nearby stores; strong

Qualifications

• Minimum 1-year leadership and keyholder experience in retail.
• Passion for pets and helping customers choose the best solutions.
• Willingness to work weekends, evenings, and holidays.
• Ability to lift up to 35 pounds and stand for long periods.

Responsibilities

• Engage customers and drive sales with tailored recommendations.
• Lead daily training and coaching of Sales Associates.
• Open/close the store, manage cash, restock, and maintain displays.
• Support loss prevention and store operations.

Skills

Leadership

Customer service

Sales

Attendance/Punctuality

Flexible schedule

Travel between stores

Job description

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the passionate people who work here. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we’d love to hear from you!

Our Lead Sales Consultants are trusted keyholders who drive sales, store operations, and customer engagement. They guide customers through the ins-and-outs of pet parenthood and coach Sales Associates in delivering exceptional service. They lead by example, inspiring their team to build relationships, recommend products, and support sales goals. Working closely with field leadership, they ensure every customer enjoys a fun, friendly, and informative shopping experience while fostering a motivated, sales-focused team environment.

Responsibilities

On an average day, Lead Sales Consultants:

Engage & Sell

• Actively approach and engage with our two-legged and four-legged customers.
• Ask questions to understand customer needs and build lasting relationships.
• Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.

Learn & Educate

• Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.
• Stay up-to-date about new products and the pet community and share what you know with your store.
• Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs.

Operate & Maintain

• As a keyholder, lead PFE Sales Associates through store open and close procedures.
• Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.
• Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
• Ensure store displays and visual merchandising are updated according to company guidelines
• Clean and maintain the store by delegating and participating in tasks such as sweeping, mopping, and cleaning pet messes as needed.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
• Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.

Qualifications

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment. Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

PFE Perks

• Grow with us: Many potential career paths and options for advancement within the company
• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
• Generous in-store employee discount that extends to your family.
• Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.
• FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.
• Plan for the future: 401k with employer match.
• Bring your well-behaved pet to work.
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

The salary for this position is expected to be $22.00 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.