Retail Shift Lead

EZPAWN Oklahoma, Inc.; Minnesota; On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfor m-

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is seeking a Retail Shift Leader (Key Holder) in Norman, OK to lead store operations and drive customer service excellence. You will manage opening/closing procedures, coach teammates, and support sales on a wide range of pawn items.

Base pay is $13.50–$14.00 per hour with bonus potential and benefits. The role emphasizes leadership, reliable scheduling, and strong communication to build relationships with customers and staff, while advancing toward management opportunities within

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor or shift lead experience.
• Pass criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Excellent communication and interpersonal skills.
• Knowledge of commonly pawned items a plus.

Responsibilities

• Process loans and extensions.
• Open and close store procedures.
• Supervise and coach store Team Members.
• Provide outstanding customer service and promote sales.

Skills

Leadership

Negotiation

Time management

Interpersonal skills

Education

High school diploma or GED

Job description

Address: 2321 W. Main Norman, Oklahoma 73069

Brand: EZPawn

Retail Shift Leader (Key Holder) – EZCORP

Pay range is based on experience from $13.50 per hour to $14.00 per hour.

Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Career Development & Training

Complete the initial 5‑week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and train for an Assistant Manager position which includes a 6‑month training program to build the foundation to run your own store.

Responsibilities

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail‑oriented, with excellent judgment as well as strong time‑management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Equal Opportunity Employment

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Location & Working Hours

This is a full‑time position. The location is 2321 W. Main Norman, Oklahoma 73069. Working hours are flexible and designed to support a healthy work/life balance.

Company Headquarters

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.