Retail Shift Lead

Wilson’s Orchard; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Wilson’s Orchard in Des Moines, Iowa is seeking a Shift Lead to support the Farm Market Manager and lead retail operations when needed. Responsibilities include overseeing staff, ensuring excellent customer service, training team members, and maintaining market cleanliness. Ideal candidates should possess strong teamwork and communication skills, be available afternoons and evenings, and be able to lift up to 50 lbs. Join a growing company dedicated to a supportive workplace and quality customer experience.

Qualifications

• Must be at least 18 years of age.
• Afternoon and evening availability Wednesday-Sunday.
• A personal vehicle and valid driver's license.
• Ability to work independently and resolve customer issues efficiently.
• Ability to multi-task in a fast-paced environment.
• Excellent teamwork and interpersonal communication skills.
• Ability to stand for up to 8 hours and lift or move up to 50 lbs.

Responsibilities

• Lead farm market staff and operations in the manager's absence.
• Provide exceptional customer service and maintain a positive attitude.
• Assist with training and professional development for Farm Market staff.
• Maintain cleanliness and organization of market space and equipment.
• Communicate effectively with team members during shifts.

Skills

Customer service

Teamwork

Independent problem-solving

Communication skills

Job description

This position supports the Farm Market Manager in operation of the retail space and support of market staff. Being friendly, knowledgeable, respectful, helpful and efficient are the key qualities of every successful Shift Lead.

Responsibilities:

• Responsible for assuming direct leadership of farm market staff and operations when the manager is not present.
• Maintain a positive attitude and enthusiasm for providing exceptional customer service throughout the store.
• Ability to work independently and apply common-sense problem-solving to enhance the customer experience.
• A team player willing to assist with all tasks.
• Adhere to scheduled shifts and break times and maintain punctuality.
• Assist with daily tasks, including opening and closing duties.
• Able to communicate during shifts with other leads/management; wear a walkie talkie to communicate important information.
• Demonstrate proficient cash handling skills.
• Assist the Farm Market Manager in maintaining labor and material costs.
• Assist with training and professional development for all Farm Market staff.
• Ensure Farm Market space, equipment, building, and grounds are cleaned and maintained to the highest standards (cleaning up messes, breaking down boxes, sweeping, and helping unload shipments when necessary, etc.)
• Ensure that your work is completed on time and to a high standard of quality.
• We are a fast growing company, from time to time you will be expected to perform tasks outside your core areas of responsibility.
• Fully understand and comply with all federal, state, county and municipal regulations.

Qualifications:

• Must be at least 18 years of age
• Afternoon and evening availability Wednesday-Sunday
• A personal vehicle and valid driver's license
• Ability to work independently and practice common sense problem resolution to improve customer experience
• Ability to multi-task in a fast-paced environment
• Must have excellent teamwork and interpersonal communication skills
• While performing the duties of this job, the Shift Lead is regularly required to stand for up to 8 hours and lift or move up to 50 lbs

Our Future

Wilson's Orchard & Farm owner, Paul Rasch shares our vision for the future of our farm and food systems in Iowa

We value growth, collaboration, responsibility, open-mindedness, agility, creativity, and high-functioning teams.

Farmers, chefs, bakers, cider makers, and more! We are dedicated to creating a supportive and team-oriented workplace.