Retail Services Supervisor

University-of-Main; Farmington (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life insurance

Disability insurance

Tuition waiver

Retirement plan

Job summary

The University of Maine at Farmington is seeking a Retail Services Supervisor to provide essential professional oversight for the University Store, Mailroom, and campus Card Services. You will lead a team of student staff, schedule shifts, train personnel, and ensure smooth daily operations with a focus on customer service and accuracy.

Responsibilities include managing textbook ordering and returns, inventory displays, online orders, financial records, and coordinating events and sales.

Qualifications

• Six months of specialized training or education beyond high school.
• Three years of retail experience.
• One year of supervisory or lead-level experience.
• Additional qualifying experience may substitute for the required education.

Responsibilities

• Oversee University Store, Mailroom, and Card Services.
• Supervise, schedule, train student staff and maintain service quality.
• Manage textbook ordering and returns, inventory and displays.
• Handle online orders and financial records/transactions.
• Coordinate special events and sales.

Skills

Customer service

Supervision

Scheduling

Merchandising

Retail operations

Financial practices

Job description

Job Description

Are you an experienced retail professional who enjoys leading a team, providing exceptional customer service, and keeping operations running smoothly? The University of Maine at Farmington is seeking a Retail Services Supervisor to provide essential professional oversight for the University Store, Mailroom, and campus Card Services.

This auxiliary position combines hands-on leadership with responsibility for key day-to-day operations. Beyond supervising, scheduling, training, and managing student staff, the Retail Services Supervisor helps ensure efficient and customer-focused services across these important campus operations. The position oversees retail activities, textbook ordering and returns, inventory and merchandise displays, online orders, financial records and transactions, and special events and sales.

The successful candidate will be a strong team leader who can prioritize competing responsibilities, resolve complex customer and student needs, maintain accurate operational and financial records, and model excellent customer service.

Qualifications

• Six months of specialized training or education beyond high school.
• Three years of retail experience.
• One year of supervisory or lead-level experience.
• Additional qualifying experience may substitute for the required education.
• Demonstrated knowledge and skills in customer service, supervision, scheduling, merchandising, retail operations, and related financial practices.

Starting Salary: $20.39 per hour

The University of Maine at Farmington offers a highly competitive benefits package that includes holiday and sick time, medical, dental, and vision insurance, life insurance, short- and long-term disability insurance, a tuition waiver program for employees and eligible dependents, retirement plan options, and more.

Important items to know about the recruitment process:

• Review of applications will begin following the end of business on Friday, October 16, 2026
• We are not able to consider applicants who require Visa sponsorship.
• Incomplete recruitment materials will not be considered.
• If materials are received after the recruitment deadline, review will be at the discretion of the University.
• The successful applicant is subject to appropriate background screenings.

Equal Opportunity Statement

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

The University of Maine at Farmington employees are Mandatory Reporters with the exception of UMF's licensed, clinical medical providers (including athletic trainers), and mental health providers and their clinical interns when working in their capacity as providers.

Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University's crime statistics for the past three calendar years; and disclosures regarding the University's current campus security policies. You may view the University's Annual Security Report. If you wish to have a paper copy of the ASR or you need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact: UMF Department of Public Safety / Campus Police, University of Maine at Farmington, 149 Quebec Street, Farmington, Maine 04938-1994, tel [phone].