Retail Services Experience Supervisor

Best Buy; Boston (MA); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Employee discount

Financial savings and retirement tools

Well-being support

Descripción de la vacante

Best Buy is seeking an experienced Retail Services Experience Supervisor in Dorchester, MA to lead Geek Squad services and drive customer satisfaction. You will partner with store leadership to optimize schedules, coach employees and monitor performance metrics.

You will be responsible for in-store leadership tasks, including opening/closing and cash management, while ensuring a best-in-class service experience for customers and technicians alike.

Formación

• Leadership experience in a retail or service setting.
• Experience delivering excellent customer service and sales results.
• Ability to develop staff and manage performance.
• Flexible schedule including holidays, nights and weekends.

Responsabilidades

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics such as customer satisfaction, turn time, productivity and revenue
• Perform in-store leadership duties including opening, closing, cash management and manager-on-duty tasks

Conocimientos

Leadership

Retail experience

Customer service

Sales

Team collaboration

Educación

1 year of leadership experience OR 6 months as shift lead

Descripción del empleo

As the Retail Services Experience Supervisor, you’ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

What you’ll do

Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences

Provide work direction, ongoing training, career development and performance management to your employees

Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance

Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

1 year of leadership experience OR 6 months of experience as a Best Buy shift lead

Previous experience in sales, customer service or related fields

Ability to work successfully as part of a team

Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

1 year of retail experience

Previous profit and loss (P&L) ownership, including forecasting for expense/labor management

Experience driving key business performance indicators, such as revenue and operating income

Experience analyzing business results

Inventory control, technology repair and/or distribution experience

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

14 Allstate Rd

Dorchester

Massachusetts

02125-1653

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.