Retail ServiceCashier

Polly Pies; Montebello (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular restaurant in California is seeking a dedicated host to enhance the guest experience. Responsibilities include greeting and seating guests, processing orders, and maintaining a clean environment. The ideal candidate will possess outstanding guest service skills, a valid food handler's card, and the ability to work flexible hours. Join the team and promote a culture of teamwork and respect, ensuring a positive dining experience for all patrons.

Qualifications

• Outstanding guest service skills to ensure a guest priority culture.
• Ability to communicate clearly and efficiently with team members.
• Accuracy and honesty in handling revenue matters.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Greet and seat arriving guests in a timely manner.
• Enhance the guest experience with a friendly attitude.
• Pack food items and assist in clearing dishes.
• Support cash handling and credit card transactions.
• Maintain cleanliness in lobby and other areas.

Skills

Guest service skills

Communication skills

Organizational skills

Math skills

Problem-solving skills

Multi-tasking

Dependability

Education

Valid food handler's card (if required)

Job description

JOB PURPOSE

“Make the Connection” to greet and seat arriving guests in a timely manner. This position is responsible to interact with and support guests/fellow team members in a courteous, respectful, and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.

JOB ACCOUNTABILITIES

Enhance the guest experience, making them feel welcome with friendly, helpful, and respectful attitude.

Function as a host for the restaurant to greet, seat guests and answer phones.

Support to process “to go” orders and transactions for guests; Protect the Brand by certifying presentation and quality of products.

Pack food items, roll silverware, make coffee, fill beverage cups and assist to clear dishes.

Maintain clean/orderly lobby, checkout, marketplace and bathroom areas; stock shelves and pie cases, empty trash receptacles and restock supplies as needed.

Demonstrate an extensive knowledge of the Polly’s Brand, menu, current promotions; able to educate guests on menu items and identify ingredients.

Commitment to maintain PCI compliance standards with operation of credit card machines and point of sale system.

Responsible to follow proper cash handling policies and procedures at all times. Manage assigned register, process credit card/cash payments, make change and issue guest transaction receipts appropriately.

Serve as support to baker helping to perform oven duties, prep, pack and store bake items, this includes assist with bake preparation such as tray arrangements for next day.

Promote Polly’s culture, teamwork and encourage the success of fellow team members.

Adheres to company standards, policies and procedures.

Passion, Pride and Protection in everything you do by utilizing proper tools, equipment and procedures in accordance with health, safety and sanitation guidelines.

Ability to communicate efficiently and respectfully with fellow team members and Manager-level leaders.

Must be dependable to work flexible schedule; Morning, mid-day, nights, weekends and holidays

SKILLS AND EXPERIENCE REQUIRED

• Outstanding guest service skills and ability to ensure a guest priority culture
• Ability to communicate with ease and clarity, good organization skills
• Accuracy and honesty of handling revenues and aspects of the revenue control system
• Exceptional math and analytical skills
• Strong work ethic, ability to act on and solve minor problems in courteous manner as needed
• Ability to multi‑task and work under pressure in a service oriented environment
• Valid food handlers card (if required by county)