Retail Service Team Member Birthday/Events Lead

Michaels Stores; Davenport (IA); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Retail Service Team Member Birthday/Events Lead, where you will create memorable experiences for guests through event coordination and exceptional customer service. This role involves planning and facilitating fun events, assisting customers with their shopping needs, and ensuring a welcoming environment for all ages. With a focus on teamwork and customer satisfaction, you will play a vital role in enhancing the shopping experience. If you are energetic, enthusiastic, and enjoy working with children, this opportunity is perfect for you!

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience working with children and managing events is preferred.
• Energetic and personable with excellent communication skills.

Responsibilities

• Plan and facilitate events, including kids' birthday parties.
• Deliver friendly customer service and assist with checkout.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma

Job description

Retail Service Team Member Birthday/Events Lead

Join to apply for the Retail Service Team Member Birthday/Events Lead role at Michaels Stores.

Location: Store - QUAD-DAVENPORT, IA

Job Responsibilities:

1. Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a fun and engaging experience for guests.
2. Deliver friendly customer service by assisting customers with shopping and checkout processes.
3. Complete operational tasks such as truck unload, merchandise duties, and maintaining store recovery standards.

Event Coordination:

• Manage multiple events simultaneously, including children's birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages.
• Demonstrate crafts, perform face painting, and facilitate party add-ons like goody bags and balloons.
• Communicate effectively with clients and team members, and adapt plans based on feedback.
• Ensure client satisfaction and uphold cleanliness and safety standards.

Customer Experience:

• Assist customers with product location and solutions.
• Provide a quick and friendly checkout experience.
• Promote and enroll customers in Rewards program and Private Label Credit Cards.
• Support omni-channel processes like BOPIS and SFS.
• Participate in stocking, planogram, and merchandise recovery activities.
• Support safety and shrink programs, and adhere to SOPs and company policies.
• Maintain a positive, respectful attitude and serve as a role model.

Preferred Skills and Experience:

• Energetic, enthusiastic, and personable.
• Experience working with children and managing children’s events.
• Excellent communication, organizational, and problem-solving skills.
• Retail and customer service experience required.

Physical and Work Environment Requirements:

• Ability to stand for long periods and move throughout the store.
• Capability to lift heavy boxes, access high shelves, and perform physical tasks.
• Work includes nights, weekends, and early mornings in a climate-controlled retail environment.

Additional Information:

At Michaels, we prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts. We are an Equal Opportunity Employer committed to inclusion and accessibility. For accommodations, contact Customer Care at 1-800-642-4235.