Retail Service Specialist

O'Reilly Auto Parts; Seneca (SC); On-site; USD 30,000 - 48,000; Full time

Job summary

Une entreprise de distribution de pièces automobiles recherche un Retail Service Specialist pour soutenir les opérations de la succursale. Le poste implique des responsabilités en matière de service à la clientèle, de gestion des stocks et de supervision de l'équipe. Le candidat idéal devra avoir de solides compétences en communication et de l'expérience en vente au détail, avec la possibilité d'évoluer au sein de l'entreprise.

Benefits

Congés payés

Plan d'achat d'actions

Assurance santé, dentaire et vision

Programmes de bien-être pour les membres de l'équipe

Assistance à l'éducation

Opportunités de croissance de carrière

Qualifications

• Compétences en communication solides requises.
• Capacité à obtenir la certification RSS.
• Expérience en vente au détail, de préférence dans des pièces automobiles souhaitée.

Responsibilities

• Superviser le service client et les niveaux de service dans le showroom de détail.
• Gérer les retours et échanges de clients de manière efficace.
• Assumer des responsabilités de gestion lors de l'absence des responsables.

Skills

Communication

Service client

Supervision d'équipe

Education

RSS Certification

Job description

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

1 week ago Be among the first 25 applicants

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

Essential Job Functions

Lead store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Ensure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Strong communication skills

Ability to obtain RSS Certification

Desired

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x

Sign in to set job alerts for “Service Specialist” roles.

EMS Communications Specialist, Ambulance Services- Oconee (FT, Variable)

EMS Communications Specialist, Ambulance Services- Oconee (PRN, Variable)

Food Service Specialist - Various Locations, SC

Administrative Specialist II / Titling & Licensing Specialist II - 177071

Automotive Receptionist / Switchboard Operator

Clemson, SC $33,340.00-$61,680.00 13 hours ago

Paramedic, Ambulance Services- Oconee (Full-time, Variable 24/48)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.