Retail Service Specialist

AAA Auto Club Enterprises; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(K) matching

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a customer-focused professional for a sales and service role in our branch network. You will greet members, assess needs, and provide Legendary Service while enabling DMV and notary services as needed.

You will work toward sales targets across multiple AAA products, prepare TripTik travel routings, issue passport photos, and process payments. Branch hours include weekdays and Saturdays.

Qualifications

• Experience in retail sales or customer service and the ability to exceed goals.
• Must be able to obtain and maintain a valid notary license when required.
• Basic MS Office skills and comfort with transactional processes.

Responsibilities

• Greet members/customers and assess needs to provide Legendary Service.
• Provide DMV license, registration and notary services as required.
• Reach sales/service goals and upsell AAA products and services.
• Prepare travel materials (TripTik, maps, tour books) and assist with bookings.
• Issue passport photos and handle payments with accurate receipts.
• Assist with hotel/car rental reservations and provide travel information.

Skills

Retail sales experience

Customer service

Microsoft Office

Education

High school diploma or GED

Notary Public license within 1 year

Tools

Microsoft Office

Job description

We are looking for someone who will thrive in a sales and service environment by cross‑selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel‑related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required
• Experience with Microsoft Office basics
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary
• A high school diploma or GED
• For offices that offer notary services, Notary Public must be obtained within 1 Year

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service‑driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify