Retail Service Specialist

AAA Auto Club Enterprises; Santa Barbara (CA); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Health coverage for medical, dental, vision

401(k) savings plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts on various services

Job summary

A leading automotive services organization seeks a Retail Service Specialist in Santa Barbara, CA. The role involves greeting customers, providing notary services, and achieving sales goals while delivering exceptional service. Candidates should have retail sales experience, strong teamwork skills, and a high school diploma or GED. The position offers a starting pay range of $22.00-$23.00 per hour and generous benefits, fostering a culture of diversity and support within the organization.

Qualifications

• Experience in retail sales, banking, or similar customer service environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain a valid notary license as required.
• Ability to travel locally when necessary.
• Must be available to work Monday through Friday during office hours.

Responsibilities

• Greeting all members and customers, determining their needs.
• Providing DMV vehicle license, registration, and notary services as required.
• Reaching sales and service goals for multiple AAA products.
• Making hotel and car rental reservations for members.

Skills

Customer service

Retail sales

Teamwork

Sales goals

Microsoft Office

Education

High school diploma or GED

Job description

Apply for the Retail Service Specialist role at AAA Auto Club Enterprises.

We are looking for someone who will thrive in a sales and service environment by cross‑selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Responsibilities3>

• Greeting all members and customers, determining their needs and providing Legendary Service.
• Providing DMV vehicle license, registration, and notary services as required.
• Reaching sales and service goals (and earning incentives!) for multiple AAA products and services.
• Preparing and providing TripTik® travel routes, marked road maps, tour books, and other travel‑related materials.
• Issuing passport photos.
• Accepting payments for various products, providing accurate change and receipts; balancing and reconciling cash drawer.
• Making hotel and car rental reservations for members and providing travel destination information.

Qualifications

• Experience in retail sales, banking, or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain a valid notary license as required.
• Experience with Microsoft Office basics.
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary.
• High school diploma or GED.
• For offices that offer notary services, Notary Public must be obtained within one year.

The starting pay range for this position is $22.00‑$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits

• Health coverage for medical, dental, vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts (membership, insurance, travel, entertainment, services, and more!).

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of us! With our national brand recognition, long‑standing reputation since 1902, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).