Retail Service Specialist

O'Reilly Auto Parts; Coshocton (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Service Specialist to support store operations and enhance customer service. In this dynamic role, you will lead a team to ensure exceptional service to both retail and professional customers. Your responsibilities will include managing store operations, supervising customer service levels, and handling online orders. This full-time position offers competitive wages, benefits, and opportunities for career growth in a promote-from-within culture. If you have a passion for retail and automotive knowledge, this is the perfect opportunity for you.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Strong communication skills and ability to obtain RSS Certification are required.
• Retail sales experience and automotive knowledge are desired.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and handle retail returns efficiently.
• Perform store opening/closing duties and manage operations.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

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The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also involves shift management responsibilities in the absence of the Assistant or Store Manager.

Essential Job Functions:

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
3. Answer phones according to company policy.
4. Process online orders, store transfers, and special orders promptly, and contact customers regarding shipments.
5. Handle retail returns and exchanges efficiently, issuing refunds accurately and processing merchandise correctly.
6. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
7. Communicate Zipline messages and delegate merchandising tasks as assigned.
8. Ensure adherence to work schedules, with management approval for deviations, and proper clocking in/out.
9. Perform store opening/closing duties, including day-end procedures, securing deposits, and ensuring security systems are active.
10. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities:

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers growth opportunities and a promote-from-within culture.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail