Retail Service Specialist

O'Reilly Auto Parts; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Service Specialist to support store management and enhance customer service. This role involves leading a team to ensure excellent service, managing store operations, and handling various customer transactions efficiently. The ideal candidate will possess strong communication skills and have a background in retail sales, particularly in auto parts. With a commitment to employee growth and a competitive compensation package, this opportunity promises a fulfilling career path in a dynamic environment. Join a team that values your contributions and supports your professional development.

Benefits

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Qualifications

• Strong communication skills and ability to obtain RSS Certification are essential.
• Retail sales experience and automotive knowledge are desired.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and manage store operations.
• Perform store opening/closing duties and ensure compliance.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

Retail Service Specialist page is loaded

Retail Service Specialist

Apply locations Store 01801 Charlotte NC time type Full time posted on Posted 2 Days Ago job requisition id R114652

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
3. Ensure telephone is answered according to company policy.
4. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
5. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
6. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
7. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
8. Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
9. Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
10. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
11. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.