Retail Service Manager Retail York, PA

McCarthy Tire Service; York (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

McCarthy Tire Service is seeking a Service Manager who will oversee daily service operations in a fast-paced environment. The role involves managing technicians, ensuring safety, oversight on service quality, and maintaining strong customer service. We offer competitive pay and benefits, including health insurance and paid training.

Benefits

Health, vision, and dental insurance

Company-paid short- and long-term disability

Weekly pay with direct deposit options

PTO & paid holidays

Opportunities for career advancement

Relocation options to other locations

Qualifications

• Knowledge of commercial tire structure and service procedures.
• Ability to lead and manage a team.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage service techs to exceed monthly revenue.
• Ensure quality of service work performed.
• Conduct new hire orientation.

Skills

Computer literacy

Customer service resolution

Ability to read and interpret store reports

Education

TIA certification

Job description

Ready to accelerate your career while helping our customers move forward?

Are you looking for an excellent place to work that offers great pay, benefits, and incentives? If you answered “Yes” to these questions, you’ve got to check out McCarthy Tire Service as our Service Manager.

Why is this job awesome? For starters, no day is the same. You will be hands-on in this fast-paced environment. We work hard to get the job done, but we also make sure you have the time you need to do the job right. Safety and reliability are our top priorities. You will work alongside experienced supervisors and technicians.

Job Description

The purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technicians. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient, and safest manner possible.

Duties and Responsibilities

• Manage Service Techs to hit and exceed monthly revenue numbers.
• Manage all overtime according to business volume.
• Manage team staggered work schedule.
• Monitor quality of all service work performed.
• Generate computer work orders for all products/labor being installed on vehicles.
• Assist sales department with scheduling incoming work to the shop.
• Submit service department payables to the Location Manager for approval and payment.
• Utilize PO system.
• Oversee scrap tires disposal processing (OOSTA).
• Handle purchase orders (acquiring from customers).
• Manage accounts payable.
• Create AS400 work orders (quotes, estimates, standard and generic work orders), edit, match, and close.
• Review and correct negative and zero cost inventory.
• Conduct new hire orientation.
• Manage employee scheduling.

Duties

• Review work orders for accuracy before closing.
• Work with billing clerk to ensure tire billing is correct.
• Ensure proper billing codes are utilized.
• Select the correct customer number.
• Close work orders within 72 hours of generation.
• Assist with billing as needed.
• Manage tooling and training needs of service techs and mechanics.
• Assist and oversee organization and cleanliness of shop.
• Assist in warehouse activities (inventory, load/unload, barcoding).
• Price products for in-house customers.
• Schedule maintenance of company vehicles.

Specialized Knowledge

• Knowledge of commercial tire structure, MRT process, tread designs.
• Knowledge of commercial tire service procedures & safety requirements.
• Ability to match customer applications to available products.
• TIA certification preferred.

Skills

• Computer literacy.
• Ability to read and interpret store reports.
• Resolve customer service issues effectively.

Abilities

• Interact effectively with all organizational levels and clients.
• Lead and manage a team.
• Work independently with minimal supervision.
• Work effectively under pressure and deadlines.
• Learn quickly and adapt to new responsibilities.

Why McCarthy Tire Service?

• Strong safety culture, including safe equipment and paid training.
• Opportunities for stability and growth with career advancement.
• Competitive benefits including health, vision, and dental insurance.
• Company-paid short- and long-term disability.
• Weekly pay with direct deposit options.
• PTO & paid holidays, including first-year time off.
• Relocation options to other McCarthy locations.
• Many additional incentives.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity/expression, veteran status, disability, or other protected classes.