Retail Service Manager - Indianola

Peoples Savings Bank (Indianola, IA); Indianola (IA); On-site; USD 49,000 - 58,000; Full time

Job summary

An established community bank is seeking a Retail Service Manager for its Indianola location. This role is pivotal in supervising a team of Personal Bankers and Tellers, ensuring exceptional customer service, and maintaining banking operations. The ideal candidate will have a background in retail banking with strong interpersonal and communication skills. The bank prides itself on a positive work environment and offers competitive compensation along with excellent benefits, including health insurance and a 401K plan. Join a team that values integrity and customer satisfaction while contributing to community growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

17+ days of PTO

Family Leave Plan

Over 11 Paid Holidays

Employer-paid Life Insurance

Flexible Spending Accounts

Peoples Bank Stock Purchase Plan

Qualifications

• Minimum of three years of experience in retail banking required.
• Exceptional interpersonal and communication skills are essential.

Responsibilities

• Supervise Personal Bankers, Contact Center Representatives, and Tellers.
• Open and maintain various banking accounts and perform Teller transactions.

Skills

Interpersonal Skills

Communication Skills

Multitasking

Problem-Solving

Computer Skills

Education

High School diploma or GED

Job description

Join Our Team at Peoples Bank!

Peoples Bank, a locally owned and progressive community bank, attributes its financial success and growth to its outstanding employees. Since 1998, we've expanded from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. What sets us apart is our commitment to taking the time to answer our customers' questions and solve their problems. Unlike other banks that focus on quotas, we encourage our employees to do what's right for our customers and colleagues. We offer competitive compensation, excellent benefits, opportunities for professional growth, community involvement, and a positive work environment.

Position: Retail Service Manager for our Indianola location.

Responsibilities:

• Supervise Indianola Personal Bankers, Contact Center Representatives, and Tellers.
• Stay current with vendor updates (merchant processing, credit cards, check vendors, etc.) and train Retail Banking staff on these updates.
• Open, close and maintain checking accounts, savings accounts, certificates of deposit, IRAs, safe deposit boxes, ATM/Debit Cards, and online banking.
• Perform Teller transactions.

Qualifications:

• Minimum of three years of experience in retail banking.
• High School diploma or GED required.
• Exceptional interpersonal skills, including strong oral and written communication.
• Ability to multitask effectively.
• Proficient in computer skills.
• Strong problem-solving abilities, especially in customer service.
• Previous supervisory experience is preferred.

Schedule:

• Regular shift is 8 a.m. to 5 p.m. Monday through Friday.
• Saturday rotation from 8 a.m. to 12 p.m.

Compensation:

• Pay range: $49,168 - $57,373 (based on previous banking and supervising experience).
• Health, Dental, and Vision Insurance.
• Employer-paid Life Insurance, Short-Term Disability, and Long-Term Disability.
• 401K with Employer Match.
• 17+ days of PTO per year.
• Family Leave Plan.
• Over 11 Paid Holidays.
• Employer-paid Identity Theft Insurance.
• Aflac Insurance.
• Flexible Spending Accounts.
• Peoples Bank Stock Purchase Plan.
• Free personal checking accounts and safety deposit box.

Peoples Bank is an Affirmative Action and Equal Opportunity Employer. We provide equal employment opportunities without regard to any status protected by federal or local law.