Retail Senior Gift Shop Coordinator - day shift

Cincinnati Children's; Liberty Township (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

Cincinnati Children’s is seeking a full-time Gift Shop Associate to support patient and family care through merchandise sales, daily operations, and friendly service. You will help lead volunteers and staff, manage cash and inventory, and maintain a safe, welcoming shop environment.

Starting pay range is $22.18 to $27.73 per hour, based on experience and equity. Join a team dedicated to health, comfort, and compassionate care in our Liberty Campus Gift Shop.

Qualifications

• High school diploma or equivalent.
• 3+ years of work experience in a related job discipline.

Responsibilities

• Leadership and Customer Service - Be part of the leadership of volunteers and professionals in fulfilling the Mission of the Gift Shop, with its focus on the health and comfort of patients and their families. Facilitate an atmosphere of positive teamwork, including the ability to successfully resolve conflict. Provide services in a manner to be regularly and conveniently available to meet needs. Recommends areas or approaches for improvement activities, performs new procedures, collects data and provides input to department discussions.
• Daily Operations and Shop Procedures - Assist in daily operations of the Gift Shop. Monitor opening and/or closing of the cash register and security of the cash receipts. Responsible for closing cash registers and the necessary paperwork including the reconciliation of cash receipts. Assist in training new Shop employees and volunteers. Help coordinate on‑order files, monthly balances, markdown reconciliation and end of year inventory. Ensure that Shop sales floor and work areas are maintained in a safe, orderly and clean manner that aids in an efficient working and shopping environment for customers, volunteers and employees. Maintain adequate security procedures to protect Shop staff, merchandise and money.
• Merchandising and Merchandise Selection - Select merchandise and place orders, manage inventory and documentation for assigned merchandise departments. Establish and maintain relationships with vendors, including negotiating pricing, discounts, and promotions. Maintain awareness of customer merchandise preferences (especially children) via Shop customer inquiries, industry literature, working with the sales representatives and observation of other retailers. Stay current on industry trends. Management of purchasing aspects. Work independently to manage the inventory of designated departments. Involved in buying discussions with management team, making recommendations/decisions on upcoming product arrivals and future merchandising displays.

Skills

Leadership

Customer Service

Education

High school diploma or equivalent

Job description

• Expected Starting Pay Range $22.18 - $27.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Liberty Campus

Department

Gift Shop

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $22.18 - $27.73
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Job Responsibilities

• Leadership and Customer Service - Be part of the leadership of volunteers and professionals in fulfilling the Mission of the Gift Shop, with its focus on the health and comfort of patients and their families. Facilitate an atmosphere of positive teamwork, including the ability to successfully resolve conflict. Provide services in a manner to be regularly and conveniently available to meet needs. Recommends areas or approaches for improvement activities, performs new procedures, collects data and provides input to department discussions.
• Daily Operations and Shop Procedures - Assist in daily operations of the Gift Shop. Monitor opening and/or closing of the cash register and security of the cash receipts. Responsible for closing cash registers and the necessary paperwork including the reconciliation of cash receipts. Assist in training new Shop employees and volunteers. Help coordinate on‑order files, monthly balances, markdown reconciliation and end of year inventory. Ensure that Shop sales floor and work areas are maintained in a safe, orderly and clean manner that aids in an efficient working and shopping environment for customers, volunteers and employees. Maintain adequate security procedures to protect Shop staff, merchandise and money.
• Merchandising and Merchandise Selection - Select merchandise and place orders, manage inventory and documentation for assigned merchandise departments. Establish and maintain relationships with vendors, including negotiating pricing, discounts, and promotions. Maintain awareness of customer merchandise preferences (especially children) via Shop customer inquiries, industry literature, working with the sales representatives and observation of other retailers. Stay current on industry trends. Management of purchasing aspects. Work independently to manage the inventory of designated departments. Involved in buying discussions with management team, making recommendations/decisions on upcoming product arrivals and future merchandising displays.

Responsible for transfer of merchandise from Base. Create displays and refresh with everchanging inventory and quantities. Change out departments to encourage increased sales.

Backup for Supervisor in all areas -including cash register, updates, merchandise returns and customer requests.

• Confidentiality - Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.

Job Qualifications

• High school diploma or equivalent
• 3+ years of work experience in a related job discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s Is

• Recognized by U.S. News & World Report as atop 10 best Children’s Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability