Retail Security Officer - Safe, Friendly Store Presence

Andy Frain Services, Inc.; Coral Gables (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (confid.)

Supportive work environment focused on

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Officer (Full-Time) for Shops at Merrick Park in Coral Gables, FL. The role emphasizes customer-first security, vigilance, and professional presentation. Expect to patrol, monitor systems, report incidents, and assist visitors while upholding safety procedures.

Compensation is $17.00 per hour with weekly pay, an employee assistance program, and a supportive environment focused on well-being.

Qualifications

• Strong customer service and communication skills required.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual, and able to follow directions.
• Must write clear and accurate reports and present professionally.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Greet and assist customers, employees, and visitors professionally.

Skills

Customer service

Communication

Alertness

Reliability

Report writing

State Guard license

Tools

CCTV systems

Alarms

Access control

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Officer (Full-Time)

LOCATION:

Shops at Merrick Park – Coral Gables, FL

PAY:

$17.00/hour

POSITION TYPE:
Full-Time

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required.

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

State Guard license is required.

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