Retail Security Officer

Securitas Security Services USA, Inc.; Peabody (MA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

Securitas Security Services USA, Inc. is hiring Security Officers for a large retail mall in Peabody, MA. The role involves patrolling, enforcing policies, and maintaining a secure, welcoming environment for shoppers, tenants, and staff.

Officers will handle incidents, customer service interactions, and routine security tasks using CCTV, access control, and report-writing software. Strong communication and a professional presence are essential.

Qualifications

• High school diploma or GED required.
• Experience in security, law enforcement, military, retail, or customer service preferred.
• Valid driver’s license (if required by site).
• Ability to obtain and maintain state security licenses and certifications.
• Strong verbal and written communication skills.
• Comfortable with security technology and basic computer use.

Responsibilities

• Maintain a safe, secure, and welcoming environment for shoppers and staff in a high-traffic mall.
• Conduct routine patrols, enforce policies, deter crime, and respond to incidents.
• Collaborate with mall management, tenants, and local emergency responders.
• Address day-to-day operational needs with sound judgment and professionalism.
• Provide excellent customer service while upholding security standards.

Skills

Customer service

Communication skills

Observation

Problem solving

Security technology

Driver's license

Education

High school diploma or GED

Tools

CCTV

Access control

Report-writing software

Job description

Location

Peabody, MA

Pay Rate

$18.03/hour

Shifts Available

Part-Time Officer

• Friday evening 3P-11P, Saturday evening 3P-11P, Sunday split 11A-7P or 3P-11P
• 16-29 hours per week (or more) ability to pick up additional hours as available.
• Rate: $18.03 an hour

Full-Time Officer

• Saturday - Wednesday Evenings
• 40 hours per week
• Rate: $18.03 an hour

Full-time Officer

• Sunday Mid, Monday-Thursday Evenings
• 32-40 hours per week
• Rate: $18.03 an hour

The Retail Security Officer is responsible for maintaining a safe, secure, and welcoming environment for shoppers, tenants, employees, and visitors within a high-traffic retail mall. This position requires strong customer service skills, sound judgment, and the ability to respond professionally to security incidents, emergencies, and day-to-day operational needs. Officers conduct routine patrols, enforce property policies, deter criminal activity, and work closely with mall management, tenants, and local emergency responders.

Qualifications

• High school diploma or GED required.
• Previous security, law enforcement, military, retail, or customer service experience preferred.
• Valid driver's license (if required by site).
• Ability to obtain and maintain all required state security licenses and certifications.
• Strong verbal and written communication skills.
• Excellent observation, conflict resolution, and problem-solving abilities.
• Comfortable working with security technology, including CCTV, access control, and report-writing software.
• Basic computer proficiency.

Physical Requirements

• Ability to stand and walk for extended periods throughout a large retail property.
• Ability to climb stairs and patrol multiple levels of the facility.
• Occasionally lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Capable of responding quickly during emergency situations.

Work Environment

• Large indoor/outdoor retail shopping center.
• Fast-paced environment with heavy pedestrian traffic.
• May include evenings, weekends, holidays, and overnight shifts.
• Frequent interaction with the public, retail tenants, contractors, and emergency responders.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (where applicable)
• Paid time off and holiday pay
• Training and professional development opportunities
• Uniforms provided
• Career advancement opportunities within the organization

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.