Retail Security Officer

Securitas Global Clients America; Peabody (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Training and professional development

Job summary

Securitas Global Clients America in Peabody, MA is seeking a Retail Security Officer to maintain a safe, secure, and welcoming environment for shoppers and tenants.

Positions include Part-Time, Full-Time and Weekend shifts with pay rate of $18.03 per hour. Duties include routine patrols, enforcing policies, and quick response to incidents.

This role requires strong customer service, sound judgment, and ability to work with mall management and local responders.

Qualifications

• High school diploma or GED required.
• Experience in security, law enforcement, military, retail, or customer service preferred.
• Valid driver's license if required by site.
• Ability to obtain state security licenses.
• Strong verbal and written communication.
• Excellent observation and problem-solving abilities.
• Comfortable with CCTV, access control, and report-writing software.
• Basic computer proficiency.

Responsibilities

• Conduct routine patrols throughout the mall.
• Deter criminal activity and enforce property policies.
• Respond to security incidents and emergencies.
• Coordinate with mall management and local responders.
• Provide excellent customer service to shoppers and tenants.

Skills

Customer service

Strong communication

Observation skills

Conflict resolution

Security technology

Report writing

Education

High school diploma or GED

Tools

CCTV systems

Access control

Security software

Job description

Retail Security Officer

Location: Peabody, MA

Pay Rate: $18.03/hour

Part‑Time Officer

• Friday evening 3P-11P, Saturday evening 3P-11P, Sunday split 11A-7P or 3P-11P
• 16-29 hours per week (or more) ability to pick up additional hours as available.
• Rate: $18.03 an hour

Full‑Time Officer

• Saturday - Wednesday Evenings
• 40 hours per week
• Rate: $18.03 an hour

Full‑time Officer

• Sunday Mid, Monday‑Thursday Evenings
• 32-40 hours per week
• Rate: $18.03 an hour

The Retail Security Officer is responsible for maintaining a safe, secure, and welcoming environment for shoppers, tenants, employees, and visitors within a high-traffic retail mall. This position requires strong customer service skills, sound judgment, and the ability to respond professionally to security incidents, emergencies, and day-to-day operational needs. Officers conduct routine patrols, enforce property policies, deter criminal activity, and work closely with mall management, tenants, and local emergency responders.

Qualifications

• High school diploma or GED required.
• Previous security, law enforcement, military, retail, or customer service experience preferred.
• Valid driver's license (if required by site).
• Ability to obtain and maintain all required state security licenses and certifications.
• Strong verbal and written communication skills.
• Excellent observation, conflict resolution, and problem-solving abilities.
• Comfortable working with security technology, including CCTV, access control, and report‑writing software.
• Basic computer proficiency.

Physical Requirements

• Ability to stand and walk for extended periods throughout a large retail property.
• Ability to climb stairs and patrol multiple levels of the facility.
• Occasionally lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Capable of responding quickly during emergency situations.

Work Environment

• Large indoor/outdoor retail shopping center.
• Fast‑paced environment with heavy pedestrian traffic.
• May include evenings, weekends, holidays, and overnight shifts.
• Frequent interaction with the public, retail tenants, contractors, and emergency responders.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (where applicable)
• Paid time off and holiday pay
• Training and professional development opportunities
• Uniforms providedCareer advancement opportunities within the organization

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer‑provided medical and dental coverage
• Company‑paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About The Team

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness

As part of an on‑going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.