Retail Security Officer

Andy Frain Services; Green Bay (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Short-term disability insurance

401(k) plan

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Job summary

Andy Frain Services in Green Bay, WI is hiring a Retail Security Guard (Full-Time) for the 2nd Shift at Bay Park Square. The role offers $17.63/hour, comprehensive benefits, and a start toward a customer-first security career.

You will patrol, monitor CCTV, control access, and respond to incidents to ensure a safe environment for customers and staff. Qualifications include a High School Diploma or GED, a State Guard license, and reliable, punctual work habits.

Qualifications

• Strong customer service and communication skills required.
• Able to stay alert and respond calmly in emergencies.
• Must present a professional appearance and demeanor.
• State Guard license is required.
• Background check and drug screen may be required.

Responsibilities

• Patrol assigned areas or fixed posts to monitor activity.
• Control access points and manage traffic for safety.
• Identify and report suspicious activity or safety concerns.
• Monitor CCTV and security systems; complete incident logs.
• Provide directions and assist customers in a professional manner.

Skills

Customer service

Communication

Alertness

Punctuality

Report writing

Professional appearance

State Guard license

Teamwork

Education

High School Diploma or GED

Tools

CCTV systems

Alarms

Access control

Job description

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Bay Park Square – Green Bay, WI

PAY:

$17.63/hour

POSITION TYPE:
Full-Time

SCHEDULE:

2 nd Shift

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
• State Guard license is required.