Retail Security Officer

Andy Frain Services; Cerritos (CA); On-site; USD 55,104,000 - 57,859,000; Full time

Benefits offered by this job

Insurance benefits

401(k) plan

Paid time off

Employee discounts

Employee assistance program

Job summary

Andy Frain Services is seeking a Security Officer for Los Cerritos Center in Cerritos, CA. The role requires vigilance, strong customer service, and professional presentation.

Starting pay is $19.31 per hour, with duties including patrols, dispatch, and incident reporting. Responsibilities include maintaining a visible security presence, coordinating with staff and authorities, and ensuring safety across shifts.

Qualifications

• Reliable and vigilant security professional with strong customer service mindset.
• Must have a high school diploma or GED and a state guard license.
• Willingness to submit to background and drug screening is required.

Responsibilities

• Patrol buildings and perimeters and parking lots.
• Coordinate dispatch, assist with team operations, and check in contractors.
• Escort material and personnel and inspect security and fire exposures.
• Maintain professional image and deliver excellent customer service.

Skills

Customer service

Vigilance

Team player

Written & verbal communication

Discipline

Education

High School Diploma or GED

State Guard license

Tools

CCTV system

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

SECURITY OFFICER
Job Summary:Los Cerritos Center
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Starting pay $19.31
Basic Functions:

• Patrol of buildings and perimeters.
• Patrol of parking lots.
• Dispatch (Team coordination, answering phones, checking in contractors)
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.

Responsibilities:
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):

• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Skills and Abilities:

• A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team and follow directions.
• Work with a sense of urgency.
• Strong oral and written communications skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

Requirements

Minimum Qualifications:
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

• High School Diploma and/or equivalent (GED).
• Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
• Entry Level
• State Guard license is required.
• A driver's license is required. (Driving post)